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Detailer - Maryville
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Summary
Description
Enhance the customer’s overall experience and provide
excellent customer service through the cleaning and aesthetic care of
motorcycles. Inspect the motorcycle surfaces and use cleaning supplies and
equipment to ensure all areas of a motorcycle are detailed up to company
standards or customer specifications.
Key
Result Areas
• Service Department Operations
• Customer Service
Essential
Duties and Responsibilities
1) Service Department Operations
• Uses various types of cleaning
equipment (e.g., pneumatic and electric buffer, sander, etc.).
• Uses cleaning, protective, and
restorative agents to maintain and enhance the motorcycle’s appearance.
• Wax, buff, and
sand finished surfaces to remove scratches.
• Polishes paint
surfaces, chrome, and aluminum surfaces.
• Perform minor
touch up to paint.
• Clean and
polish rim wheels.
• Condition vinyl
and leather.
• Details
motorcycle according to customer’s specific instructions.
• Moving and
parking motorcycles in correct location.
2) Customer Service
• Greet customers in a courteous
and friendly manner.
• Maintain
cleanliness of work area and surrounding areas.
• Handle customer complaints
reasonably, showing empathy and a positive attitude, and demonstrate our
commitment to “Make Things Right”.
Secondary
Duties and Responsibilities
1) Service Department Operations
• Attention to detail. Examine
and clean no visible areas such as frame rails.
• Goal of making
used bikes look their best.
• Complete
documentation and tag motorcycles as required.
2) Customer Service
• Provide superior customer
service to both internal and external customers.
• Spend the
necessary time needed with each customer.
3) Other Duties
• As assigned
Supervisory
Responsibilities
• No Supervisory Responsibilities
Commitments
• Treat all employees and
customers fairly, courteously, and with dignity.
• Model superior customer service
behavior for all interactions with customers and employees.
• Be prompt and
available for flexible scheduling.
• Maintain up to date technical
qualification and training completing all training programs assigned by the
Department Manager.
• Have a
commitment to developing a Sales Culture throughout the dealership.
Qualifications
& Job Requirements
• Superior communication and
customer service skills.
• Ability to get
along with a broad customer base.
• Detail
oriented.
• Ability to
follow both verbal and written instructions.
• Working
knowledge of cleaning equipment and cleaning/polishing agents.
• Current, valid
motorcycle license preferred.
Physical
Demands
• Frequently required to bend,
stoop, crouch, and reach.
• Occasionally
requires the ability to lift 20 or more pounds of material.
• Occasionally
requires the ability to balance and push up to a 1000 pound motorcycle.
• Frequently
requires the ability to remain in a semi-stationary position throughout work
shift.
Working
Conditions
• The noise level in the work
environment is usually moderate.
• Occasionally works near moving
vehicles.
• Occasionally, exposed to exhaust
fumes or airborne other particles