Job Posting CLOSED
Live Chat Agent (Responsive)
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Description
Summary: KaTom
Restaurant Supply, Inc. is seeking an energetic person to work in our Responsive
Live Chat Department. This position is for an individual looking for a challenging
role within a fast paced, growing organization. The core hours vary from 8:00am
to 8:00 pm Monday through Friday with Saturday rotation. You will be responsible
for providing legendary customer service by live chatting with customers who
are chatting for inside sales, customer care, or order processing and
responding to them in a friendly, timely, and accurate manner. You must have a strong desire to constantly
improve and never settle for anything less than legendary!
Responsibilities
include:
·
Communicate with 50+ customers via
chat per day
·
Provide a friendly, efficient and
professional customer service experience using verbal and written communication
·
Own customer issues and see them
through from initial chat until resolution
·
Adjust complaints concerning various
topics
·
Follow up with customers in a timely
manner
·
Proactive about catching mistakes
made by others
·
Contribute to team effort by
accomplishing related results as needed
·
Meet and/or exceed individual and
team goals
·
Adhere to all policies and
procedures
·
Fluent in English & Spanish,
preferred
·
Requires regular and predictable
attendance
·
All other duties as assigned
Minimum Qualifications (knowledge, skills &
abilities): To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed
are representative of the knowledge, skill and/or ability required.
· ·
Education
and/or Experience: HS Diploma or GED with previous experience in retail, call
center or restaurant or equivalent combination of education and experience.
·
Experience
in live chat preferred
·
Knowledgeable
with Microsoft Office and internet navigation (CRM software, preferred).
·
Keyboarding
skills, 40+ WPM.
·
Excellent
communication skills – oral and written.
·
High
level of organizational skills and attention to detail.
·
Ability
to multi-task and work well under pressure/high levels of stress.
The above statements
reflect the general details necessary to describe the principle functions of
the occupation described and shall not be construed as a detailed description
of all the work requirements that may be inherent in this occupation.
The company is an Equal Opportunity Employer, drug-free
workplace, and
complies with ADA regulations as
applicable.
KaTom is a drug free workplace. Please click here to view the information