Job Posting OPEN
Host
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Kennedy Concepts’ mission is to enrich the lives of our
guests and our team members. We do this through serving the highest level of
food quality, bar drink quality, and legendary guest service in a clean and
comfortable environment with an energetic ambiance. We believe in treating our
team members and guests like family and know that our success depends upon
creating and retaining a team capable of delivering an exceptional dining
experience to every guest, every time and creating memories our guests will
never forget.
Summary of Position:
As the first point of contact for guests, the first responsibility is to ensure
they feel welcomed and valued as soon as they enter the restaurant. Hosts will
manage the flow of guests, coordinate reservations, and maintain an organized
front-of-house environment. This role is crucial in creating a positive first
impression and setting the tone for a great dining experience. Strong
communication skills, attention to detail, and a friendly, professional
demeanor are key to success in this position.
Duties & Responsibilities:
- Greet
guests warmly as they arrive, offering a friendly and professional
introduction to the restaurant.
- When
possible, open the front door for guests entering or leaving the
restaurant.
- Manage
reservations and efficiently assign tables based on guest preferences and
availability.
- Answer
phone calls and assist with inquiries about the menu, wait times, and
reservations.
- Assist
with managing guest flow during busy periods, ensuring an efficient
seating arrangement.
- Maintain
an organized waiting area, ensuring guests are comfortable &
understand wait times.
- Accommodate
special seating requests for guests whenever possible.
- Escort
guests to their tables and provide menus, ensuring a smooth transition to
the dining area.
- Monitor
the dining area & coordinate with servers so that guests are attended
to promptly.
- Handle
customer concerns or complaints professionally. Resolve issues quickly &
effectively.
- Maintain
cleanliness and organization of the host stand, lobby, entry area and
menus.
- Monitor
restrooms for cleanliness and proper stock of toiletries.
- Assist
with other front-of-house tasks, including greeting take-out orders and assisting
guests.
- Support
the restaurant team in ensuring a positive guest experience from start to
finish.
- Assist
in rolling silverware consistently through the shift.
- Thank
guests as they leave and invite them to return.
Required Skills:
- Outgoing
personality
- Ability
to engage guests and put a smile on their face
- Strong
communication and interpersonal skills, with the ability to interact with
guests in a friendly and professional manner.
- Possess
good problem-solving skills
- Impeccable
customer service standards
- Ability
to remain calm and composed during peak hours or high-pressure situations.
- Team-oriented,
with an emphasis on creating an enjoyable environment for guests and staff
alike.
Qualifications:
- No
previous restaurant experience required.
- Be
able to work in a standing position for long periods of time (up to 5
hours).
- Requires
flexibility in hours, including evenings, weekends, and holidays.
- Be
able to communicate clearly and effectively in the predominant language(s)
of our guests.
- Enjoys
a fast-paced, high-energy atmosphere.
New Application
To get started, tell us your name and email. We will send you a confirmation email response that will include a key and a link back to this
application if you don't complete in one sitting, or if you want to check on the status.
Existing Application
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to this page. Enter the key below, or if coming from the link, the key should be defaulted for you.
Link to Application
https://pps.hrnext.com/JobApplication.aspx?jobpostingkey=39331a74-7a9f-4566-ae94-f8dedb99d645