Job Posting OPEN
Parts and Service Consultant - Thunderhead
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Job
Description
This dual-role position is essential in ensuring our
customers receive top-quality service, from finding the perfect parts and
accessories to managing their service needs. If you have a passion for
Harley-Davidson motorcycles and enjoy delivering outstanding customer service,
this is the opportunity for you!
Key Responsibilities:
Parts & Accessories Responsibilities:
- Assist
customers with identifying and purchasing the correct parts and
accessories for their Harley-Davidson motorcycles.
- Offer
expert advice on product selection, including performance enhancements,
customization options, and routine maintenance needs.
- Maintain
inventory levels, monitor stock, and organize parts displays to ensure a
clean and customer-friendly environment.
- Process
orders, returns, and exchanges efficiently, while handling customer
inquiries in-store and over the phone.
- Keep
up-to-date with the latest Harley-Davidson product lines, accessories, and
trends to provide customers with relevant suggestions.
Service Advisor Responsibilities:
- Act as
the primary point of contact for customers seeking service and repairs on
their Harley-Davidson motorcycles.
- Listen
to customers’ service concerns and provide clear, accurate advice
regarding repairs, maintenance, and customization work.
- Open,
review, and manage work orders, ensuring all customer requests are
documented properly.
- Provide
repair cost estimates, including parts, labor, and timeframes, and keep
customers informed of progress throughout the service process.
- Work
closely with service technicians to relay customer concerns and ensure
timely and accurate completion of work.
- Schedule
appointments and follow up with customers post-service to ensure
satisfaction and build long-term relationships.
Requirements:
- Experience:
Minimum 1-2 years in a Parts Advisor, Service Advisor, or similar role,
preferably within a Harley-Davidson dealership or motorcycle service
environment.
- Knowledge:
Strong understanding of Harley-Davidson parts, accessories, and motorcycle
repair processes.
- Skills:
Excellent communication, organizational, and multitasking abilities.
Strong attention to detail and ability to work in a fast-paced
environment.
- Technical
Proficiency: Experience with point-of-sale, inventory management, and
service scheduling software.
- License:
Motorcycle endorsement (or willingness to obtain) is highly preferred.
Preferred Qualifications:
- Previous
experience in a Harley-Davidson dealership or motorcycle industry.
- Passion
for motorcycles, particularly the Harley-Davidson brand and lifestyle.
- Ability
to stay current with industry trends, new models, and product offerings.
New Application
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application if you don't complete in one sitting, or if you want to check on the status.
Existing Application
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Link to Application
https://pps.hrnext.com/JobApplication.aspx?jobpostingkey=480016b4-24f1-4882-b03c-a5ed18a48754