Job Application - Bang Bang Motorsports Inc.

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Wash Bay Attendant - Maryville

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Summary Description

Enhance the customer’s overall experience and provide excellent customer service through the detailed washing ensuring cleanliness that exceeds customer expectations. Inspect the motorcycle surfaces for blemishes and notify the service department if necessary.  Assist others as needed.

Key Result Areas

• Service Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Service Department Operations

  • Wash the motorcycle with soap and a damp towel or other non-abrasive cloth.
  • Ensure motorcycle is cleaner than when customer dropped it off.
  • Follow prescribed washing method and utilize power washer and hose as required. 
  •        Wash heavily filthy and difficult-to-reach regions of motorcycles.
  •          Perform routine maintenance of washing tools to keep them in good functioning order.
  • Tidy up the wash/rinsing area at the end of the workday.

  •       Examine and clean no visible areas such as frame rails.                                                                 

  • Assist Technicians with keeping the Service Department clean and organized.
  • Read, understand and follow all safety requirements when using tools and chemicals and performing work in the shop.
  • Moving and parking motorcycles in correct location.
  • Complete documentation and tag motorcycles as required.

2) Customer Service

• Greet customers in a courteous and friendly manner.

• Maintain cleanliness of work area and surrounding areas.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

 

Secondary Duties and Responsibilities

1) Service Department Operations

•     Assist with new motorcycle un-crating.

•     Maintain and periodically check inventory of charged motorcycle batteries.

•     Re-fill stock of oil, electrolyte material, or other supplies, as needed.

•     Clean and maintain appearance of general facilities.

•     Ensure proper storing of crating materials.

•     Assist Technicians or other dealership personnel when asked.

•     Assist Service Personnel as requested.

2) Customer Service

• Provide superior customer service to both internal and external customers.

• Spend the necessary time needed with each customer as needed.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Maintain up to date technical qualification and training completing all training programs assigned by the Department Manager.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Detail oriented.

• Ability to follow both verbal and written instructions.

• Working knowledge of cleaning equipment.

• Current, valid driver’s license with motorcycle endorsement.

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.

• Occasionally requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to balance and push up to a 1000-pound motorcycle.

• Frequently requires the ability to remain in a semi-stationary position throughout work shift.

Working Conditions

• The work environment is wet/damp and temperatures fluctuate with weather conditions.

• Frequently works near moving vehicles.

• Occasionally, exposed to exhaust fumes or airborne other particles with moderate noise levels.