Job Posting OPEN
General Merchandise Associate - Dragon 129 Outpost
Scan With Your Phone To Apply!
Summary Description
Enhance the guest’s overall experience and provide excellent customer service by greeting and interacting with customers; provide superior customer service by offering assistance in finding the right product suitable for the customers and answer any questions they may have; maintaining fitting rooms; maintain a neat and clean sales floor in a visually appealing manner.
Key Result Areas
• Sales Department Operations
• Customer Service
Essential Duties and Responsibilities
1) Customer Service
• Greet customers promptly, in a courteous and friendly manner.
• Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.
• Follow proper turnover procedures.
2) Retail Sales of General Merchandise
• Assist customers with their selection of merchandise.
• Provide prompt and accurate service at cash register.
• Maintain cleanliness and organization of sales floor and fitting rooms.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Accept cash or credit card payments for merchandise purchases.
• Keep cash register accurate.
Secondary Duties and Responsibilities
1) Customer Service
• Ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, courteously and accurately.
• Notify customers when special orders or back-ordered items are received.
2) Retail Sales of General Merchandise
• Point out any sales, specials, or new merchandise to customers.
• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
• Assist with set-up, organization, and staging of dealership special events.
• Sell additional services by pointing out availability of parts, accessories, and services.
3) Other Duties
• As assigned
Supervisory Responsibilities
• No Supervisory Responsibilities
Commitments
• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.
• Accept and follow direct instructions and work well with others.
• Have a commitment to developing a Sales Culture throughout the dealership.
Qualifications & Job Requirements
• Superior communication and customer service skills.
• Ability to get along with a broad customer base.
• Experience in merchandising, retail sales or customer service.
• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.
• Standard computer skills with Microsoft platform preferred.
Physical Demands
• Occasionally required to bend, stoop, crouch, and reach.
• Frequently requires the ability to lift 20 or more pounds of material.
• Occasionally requires the ability to lift up to a 50 pound of material.
• Frequently requires the ability to stand and walk throughout work shift.
• Frequently requires the ability to move about the dealership.
Working Conditions
• Majority of work is conducted in a climate controlled indoor environment.
• Occasionally work is conducted at outdoor booth sales during special events.
• The noise level in the work environment is usually moderate.
• Occasionally works near moving vehicles.
• Occasionally, exposed to exhaust fumes.