Job Application - Smoky Mountain Family of Dealerships

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Receptionist - Rocky Top

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RECEPTIONIST 

Summary Description 

Serves as an ambassador for the dealership by performing customer service functions such as greeting customers, answering the telephone, transferring calls and taking messages for all dealership personnel. Assists dealership personnel by performing administrative duties such as preparing written correspondence such as invitations, letters, memos, etc., and filing/maintaining documents as required.

 Key Result Areas 


·        Administration

·         Customer Service

Essential Duties and Responsibilities

1) Customer Service

• Provide courteous, prompt and accurate telephone answering service for all dealership personnel.

• Handle telephone transactions quickly and courteously.

• Welcome customers to the dealership and provide assistance to them by providing accurate information, recording messages and/or forwarding calls.

• Greet internal and external customers immediately, in a courteous and friendly manner.

2) Administration

• Provide high quality assistance to dealership personnel to ensure a smooth running and productive office environment.

• Prepare written correspondence such as invitations, letters, memos, etc.

• Process mail and route to appropriate recipient.

• Maintain and order office supplies as needed.

 Supervisory Responsibilities 

·        No Supervisory Responsibilities

 Commitments 

·         Treat all employees and customers fairly, courteously, and with dignity.

·         Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).

·         Remain current with all Sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the Sales Manager.

·         Be prompt and available for flexible scheduling.

·         Be honest and fair in all business dealings.

·         Meet or exceed sales quotas on a regular basis.

·         Continually learn more about the products and services you sell.  Stay current on motorcycle trends and selling features.

 Qualifications & Job Requirements 

·        Must have the ability to get along with a broad customer base.

·        High energy level.

·        Excellence communication skills and demonstrated “closing skills”.

·        Knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

·        Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership. 

Physical Demands 

·        The noise level in the work environment is occasionally loud.

·        Occasionally requires the ability to balance and push a 1000 lb. motorcycle.

·        Spend the majority of the day on your feet.

 Working Conditions 

·         The noise level in the work environment is occasionally loud.

·         Occasionally, exposed to exhaust fumes or other airborne particles.