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SUMMARY OF POSITION
This image-based position
requires individuals who are approachable, socially engaging, and attentive.
They are committed to providing friendly, responsive service and can
consistently create an enjoyable dining experience for every guest. The Puckers
server is knowledgeable about food and drinks options, can promote and market
merchandise and has a primary objective to entertain our guests so they will
return as well as spread the word about how amazing Puckers is!
DUTIES &
RESPONSIBILITIES
•
Greet and seat
guests promptly with a friendly demeanor.
•
Present menus and
provide detailed information about food and beverage options.
•
Demonstrate
suggestive selling techniques based on knowledge and experience of menu
selections.
•
Utilize POS
system to communicate guests orders accurately to the kitchen.
•
Serve food and
drinks in a timely manner, ensuring presentation and quality.
•
Monitor guest
needs continuously and respond promptly to requests for assistance.
•
Prepare and
present final check to guests.
•
Handle cash and
process payments accurately using the POS system.
•
Collaborate with
kitchen leadership to ensure timely food preparation and delivery.
•
Adhere to all
health and safety regulations, including food handling and sanitation
protocols.
•
Be respectful and
empathetic when listening to a guest complaint.
•
Communicate any
guest complaints or issues to management immediately.
•
Possess a loyal
teamwork mentality crossing over into different departments to assist and
support.
•
Gain a deep
knowledge of food, beverage, merchandise and other restaurant functions and
services.
•
Maintain
cleanliness and organization of the dining area and service stations.
•
Perform side work
at the start and end of each shift as required by service station assignment.
•
Thank the guests
for their visit and invite them to return.
•
Provide
responsible service of alcoholic beverages which includes limiting alcoholic
beverages distribution to guests 21 years of age and older, and demonstrating
responsible serving standards
QUALIFICATIONS
•
Excellent
communication and interpersonal skills.
•
Previous
experience in a server role or in the food and beverage industry preferred.
•
Strong
multitasking abilities in a fast-paced environment.
•
Have a positive
attitude and a passion for delivering outstanding customer service.
•
Must be honest,
passionate, hardworking, and dedicated to your job.
•
Possess basic
math skills and can finalize a guest check when paying with cash.
•
Be able to work
in a standing position for long periods of time (up to 5 hours).
•
Can safely lift
and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
•
Ability to work
flexible hours, including evenings and weekends.
•
Must hold a valid
TABC certification.
•
Must be able to
perform your job requirements and duties with minimal supervision
•
Certification in
SERV Safe is a plus.
•
Additional duties
& responsibilities may be assigned when necessary.
If you are a team player with a passion for hospitality and
a commitment to providing legendary service, this role is for you!