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Patient Care Associate - Behavioral Health
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Make a Difference: Join LYPPassionate about helping others and
supporting mental health? LYP is hiring Patient Care Associate to join
our Behavioral Health call center team. Our Care Coordinators assist patients in
finding their path to better health, connecting them with crucial services, and
achieving their health goals. We empower individuals to access care in their
community, making a tangible difference in their lives. Apply today and join
our mission!
The LYP Patient Care Associate - Behavioral Health plays a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients,
you will contribute to creating a warm and welcoming atmosphere while ensuring
a smooth and efficient clinic experience.
Your dedication will help set our patients on the path to a successful
visit. If you are passionate about
making a difference in the lives of individuals, we invite you to join us in
our mission.
Responsibilities:
- Serve as first point of contact for patient inquiries,
customer services, and assisting with problem solving any patient issues.
- Schedule and confirm appointments.
- Responsible for maintaining accurate new and current patient
accounts, including insurance and billing information.
- Excellent verbal and written communication skills.
- Strong customer service-centric approach to work, take
initiatives to offer solutions to patient inquiries.
- Highly empathetic and compassionate.
- Natural problem solver looks for solutions to best meet
patient needs with a sense of urgency.
- Operates with a high degree of integrity and compliance to
work standards and regulatory requirements.
- Timely and comprehensively document all necessary data into
the electronic patient health record. (EHR.)
- Competent at working with a diverse population of patients.
- Adaptable and agile within a dynamic work environment.
- Ability
to meet operational metrics of the role.
Technical Proficiencies:
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook 365)
- Microsoft
Teams/Zoom
Education:
Experience:
- Prefer 2 years' experience in a patient access role; providing services to patients.
Benefits of working at Love Your Patient:
- Work from home/remote work (Local applicants encouraged to join team onsite)
- Be part of a fun, awesome team
- 9 paid holidays
- 401K Retirement with matching contributions
- Excellent medical, vision, and dental insurance
- Life insurance and disability insurance
- 3 weeks PTO
Top Reasons our Employees Love Being Part of the LYP Family:
- Entrepreneurial Culture
- Fast-paced Flow, with a Variety of Projects
- Collaborative Work Environment
- Training & Certifications
- Career Growth Opportunities
Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be the best version of themselves. Interested applicants should click to submit their resume and application above.
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Link to Application
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