Job Application - LYP Contact Center LLC

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Client Development Manager

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Who is LYP Health Management? 

LYP Health Management aspires to be the most sought-after thought leaders in the health care service industry - a vision that is swiftly materializing. The acronym “LYP”, stands for "Love Your Patient," represents our steadfast commitment to patient care. Operating as a tech enabled BPO service provider, our central emphasis is on delivering Contact Center support, alongside a range of compliant services, to an array of clients, spanning from individual practices to expansive health systems. It is this authentic passion for caregiving that sets us apart as the preferred choice for healthcare establishments striving to fulfill their patients' requirements. 

Winning with Culture 

When you join LYP, you become part of our family. And being part of this family means we embrace each other’s individuality and work as a team because we know we are better together. Our work is a calling, where we find joy in assisting patients and fulfilling their needs. We get to solve problems creatively, because we are empowered to embrace our unique skills and collective experience. We focus on acceptance in each other and transfer that support and openness to the patient. LYP leads with the heart, and in so doing cares compassionately for all of those around us, whether client, teammate, or patient. 

Job Purpose

The Client Development Manager will report to the VP of Client Success and have accountability to the Client Success team and Operational Leadership. This role will be assigned specific lines of service as a subject matter expert to support Client Success Managers. Responsible for maintaining relationships with each Client Success Manager, Operations Managers and Client Support teams. As a representative of LYP and the Client Success team, this position will leverage their unique expertise to provide guidance and support by working cross-functionally across all areas of the organization. This role will act as the primary support function to the Client Success Managers to ensure in a timely fashion all appropriate needs and issues of the clients are resolved. The ideal candidate will be responsible for identifying and overcoming friction points, be extremely results oriented, and strong communication skills.

Responsibilities

  • Maintain knowledge and updates to client’s workflows and specific requirements
  • Identify gaps in functionality that need to be addressed
  • Discovering and documenting current and proposed workflows
  • Communicating decisions back to support team
  • Develop and, when necessary, deliver concise and meaningful presentations for internal and external audiences
  • Work with the training team to develop product training plan internally and externally
  • Establish high integrity relationships and ensure a superior on-boarding experience and retention
  • Identify opportunities to enhance client satisfaction
  • Communicate upcoming training/continued education opportunities
  • Issue Resolution

Accountability

  • Clearly Communicate
  • Recognize Opportunity
  • Be Innovative
  • Be Solution Focused
  • Produce Results

Technical Proficiencies

  • Healthcare terminology 
  • Provider scheduling protocols 
  • Experience in BPO, call centers, or healthcare space is preferred. 
  • TekStack, Microsoft Office Suite experience

Education

  • Bachelor’s Degree or equivalent work experience

Experience

  • Minimum 5 years of experience in customer-facing role

Benefits of working at Love Your Patient

  • Be part of a fun, awesome team
  • 9 paid holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision, and dental insurance
  • Life insurance and disability insurance
  • 3 weeks PTO