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Front Desk Admin
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Front Desk Admin – Cool Sports
Application Process located at bottom of this description
Application Deadline: Until position filled.
Salary Range: $25,000 - $29,000/yr (based on experience)
Reports to:
Benefits: Full Time Salary, 3
weeks PTO, and option for Employer Paid Health Benefits after 6 months.
Department: Cool Sports Facility
Hours: Generally
9:30-6:30pm M-F, will require some weekends and offsite events.
The job
description below is a Full-time position requiring at a minimum of 40 hours of
work per week. The Front Desk Admin is responsible for overseeing the Front Desk, Birthday Parties,
Administrative support and customer satisfaction. As well as answer a multi-line telephone
system and greet visitors in a timely, pleasant, and professional manner and
provide information and assistance to other departments as needed. The Front Desk Admin will work closely with the General Manager, Assistant General Manager,
Operations Manager, and Program Directors. It is essential to be regularly
available during standard business hours as well as nights and weekends.
TYPICAL JOB DUTIES FACILITY
ADMINISTRATION:
·
To be fully
in-charge of the facility when MODs are not available
·
Greets and
directs customers to appropriate areas and provides needed services. Gives
friendly, helpful, and accurate responses to individuals seeking assistance.
·
Answer
multi-line telephone system, determine caller’s needs, route to the appropriate
department, and general inquiries.
·
Assist
customers in completing forms, registration, as well as directing them to
online registration.
·
Assist
Managers and Program Directors in responding to any customers.
·
Maintain
Constant check of service standards to assure continuing expected standards of
facility service, quality, polices, and practices.
·
Assist in
training of Facility staff.
·
Work closely
with the Facility directors on marketing, promotions, and advertising of all
Facility programming.
·
Receive,
sort and forward incoming mail
·
Multitask
core functions of the role as well as other work assigned throughout the day
·
Assist with
the ordering, receiving, stocking and distribution of office supplies
·
Assist with
chores and general upkeep
·
Take on
other duties and projects as assigned
·
Assist
various departments with special projects as needed.
·
Assist in
daily deposits.
Qualifications
·
Will have
excellent interpersonal, verbal and written communication skills.
·
Must be a motivated
self-starter able to work effectively with all departments with limited
supervision.
·
Must have
intermediate computer skills in Microsoft Word, Outlook and Excel.
·
Must be
punctual, with solid time-management skills.
·
High School
Diploma.
·
All applicants
must perform duties and responsibilities in a safe manner
Birthday parties
·
Answer
incoming calls and emails about birthday parties.
·
Attend to
guests questions and needs.
·
Walk through,
insure party areas are clean before the start of each event.
·
Serve as the
point person for each birthday party booking and questions.
·
Prepare
Weekend party sheet and trays.
·
Maintain
party supply stock.
·
Collecting
payments for birthday parties.
·
Work with
hourly employees with any changes made to birthday parties.
OTHER
·
Drive Ice Resurfacer
when needed
·
Other duties
as assigned
Other Items
TBD
Physical Requirements/Working Conditions: Work is performed in both an
office environment and an ice rink environment where temperature variances are necessary
and will include regular weekend and evening hours. Must be able to sustain a fairly steady
active physical exertion with some lifting and/or continuous standing, walking,
or skating. Proficient skating skills
are required.
How to Apply: Apply online with cover letter, resume’, and references: