Open Job Postings - Smoky Mountain Family of Dealerships

GENERAL MERCHANDISE ASSOCIATE

Summary Description

Enhance the guest’s overall experience and provide excellent customer service by greeting and interacting with customers; provide superior customer service by offering assistance in finding the right product suitable for the customers and answer any questions they may have; maintaining fitting rooms; maintain a neat and clean sales floor in a visually appealing manner.

Key Result Areas

 • Sales Department Operations

 • Customer Service

Essential Duties and Responsibilities

1) Customer Service

• Greet customers promptly, in a courteous and friendly manner.

• Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.

• Follow proper turnover procedures.

2) Retail Sales of General Merchandise

• Assist customers with their selection of merchandise.

• Provide prompt and accurate service at cash register.

• Maintain cleanliness and organization of sales floor and fitting rooms.

• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.

• Continuously maintain showroom product availability by stocking shelves and displays.

• Accept cash or credit card payments for merchandise purchases.

• Keep cash register accurate.

Secondary Duties and Responsibilities

1) Customer Service

• Ability to work with several customers at one time while maintaining individual customer satisfaction.

• Handle telephone transactions quickly, courteously and accurately.

• Notify customers when special orders or back-ordered items are received.

2) Retail Sales of General Merchandise

• Point out any sales, specials, or new merchandise to customers.

• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).

• Assist with set-up, organization, and staging of dealership special events.

• Sell additional services by pointing out availability of parts, accessories, and services.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.

• Accept and follow direct instructions and work well with others.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Experience in merchandising, retail sales or customer service.

• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.

• Standard computer skills with Microsoft platform preferred.

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.

• Frequently requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to lift up to a 50 pound of material.

• Frequently requires the ability to stand and walk throughout work shift.

• Frequently requires the ability to move about the dealership.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.

• Occasionally work is conducted at outdoor booth sales during special events.

• The noise level in the work environment is usually moderate.

• Occasionally works near moving vehicles.

• Occasionally, exposed to exhaust fumes.

General Merchandise Replenishment Associate

Summary Description

Organizing products on the sales floor so that customers and salespeople can easily find them. Enhance the guest’s overall experience and provide excellent customer service by greeting and interacting with customers; provide superior customer service by offering assistance in finding the right product suitable for the customers and answer any questions they may have; maintain a neat and clean sales floor in a visually appealing manner.

Key Result Areas

 • Replenishment

 • Inventory

• Customer Service

• Organization

Essential Duties and Responsibilities

1) Replenishment

• Restock items that have sold on the sales floor.

• Replace products that have transferred, expired, been recalled or sustained damage.

• Apply price tags to items and security tags to products.

• Clearly mark price changes on items.

• Create product displays to promote store sales.

• Prepare inventory markdown plan and enter into Inventory Markdowns.

• Print markdown labels as needed.

• Relabel merchandise as it goes to clearance and put out on sales floor.

• Work with Central Distribution Center to Request Weekly Deliveries to re-fill stock room.

• Communicate with Appropriate Buyer with needs and wants.

2) Inventory

• Participate in periodic physical inventory of all merchandise (counts, reports, etc.).

3) Customer Service

• Greet customers promptly, in a courteous and friendly manner.

• Communicate professionally with other associates, sales people and customers.

         4) Organization

• Organizational skills and the ability to follow written and verbal instructions.

5) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.

• Accept and follow direct instructions and work well with others.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Experience in merchandising, retail sales or customer service.

• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.

• Working knowledge of Microsoft Word/Excel

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.

• Frequently requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to lift up to a 50 pound of material.

• Frequently requires the ability to stand and walk throughout work shift.

• Occasionally climb ladders to position and retrieve products.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.

• The noise level in the work environment is usually moderate.