GENERAL
MERCHANDISE ASSOCIATE
Summary
Description
Enhance the guest’s overall
experience and provide excellent customer service by greeting and interacting
with customers; provide superior customer service by offering assistance in
finding the right product suitable for the customers and answer any questions
they may have; maintaining fitting rooms; maintain a neat and clean sales floor
in a visually appealing manner.
Key
Result Areas
• Sales Department Operations
• Customer Service
Essential
Duties and Responsibilities
1) Customer Service
• Greet customers promptly, in a
courteous and friendly manner.
• Handle customer concerns
reasonably to demonstrate commitment to excellent customer service and “Make
Things Right”.
• Follow proper
turnover procedures.
2) Retail Sales of General
Merchandise
• Assist customers with their
selection of merchandise.
• Provide prompt
and accurate service at cash register.
• Maintain
cleanliness and organization of sales floor and fitting rooms.
• Ensure
merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously
maintain showroom product availability by stocking shelves and displays.
• Accept cash or
credit card payments for merchandise purchases.
• Keep cash
register accurate.
Secondary
Duties and Responsibilities
1) Customer Service
• Ability to work with several
customers at one time while maintaining individual customer satisfaction.
• Handle
telephone transactions quickly, courteously and accurately.
• Notify
customers when special orders or back-ordered items are received.
2) Retail Sales of General
Merchandise
• Point out any sales, specials,
or new merchandise to customers.
• Coordinate or participate in
periodic physical inventory of all merchandise (counts, reports, etc.).
• Assist with
set-up, organization, and staging of dealership special events.
• Sell
additional services by pointing out availability of parts, accessories, and
services.
3) Other Duties
• As assigned
Supervisory
Responsibilities
• No Supervisory Responsibilities
Commitments
• Treat all employees and
customers fairly, courteously, and with dignity.
• Model superior customer service
behavior for all interactions with customers and employees.
• Be prompt and
available for flexible scheduling.
• Complete all training programs
appropriate to your position as recommended by Harley Davidson or assigned by
the department manager.
• Accept and
follow direct instructions and work well with others.
• Have a
commitment to developing a Sales Culture throughout the dealership.
Qualifications
& Job Requirements
• Superior communication and
customer service skills.
• Ability to get
along with a broad customer base.
• Experience in
merchandising, retail sales or customer service.
• Experience with Point-of-Sales
and computerized inventory systems or the ability to learn them quickly.
• Standard
computer skills with Microsoft platform preferred.
Physical
Demands
• Occasionally required to bend,
stoop, crouch, and reach.
• Frequently
requires the ability to lift 20 or more pounds of material.
• Occasionally
requires the ability to lift up to a 50 pound of material.
• Frequently
requires the ability to stand and walk throughout work shift.
• Frequently
requires the ability to move about the dealership.
Working
Conditions
• Majority of work is conducted
in a climate controlled indoor environment.
• Occasionally
work is conducted at outdoor booth sales during special events.
• The noise
level in the work environment is usually moderate.
• Occasionally
works near moving vehicles.
• Occasionally,
exposed to exhaust fumes.