OUR MISSION
Kennedy Concepts’ mission is to enrich the lives of our
guests and our team members. We do this through serving the highest level of
food quality, bar drink quality, and legendary guest service in a clean and
comfortable environment with an energetic ambiance. We believe in treating our
team members and guests like family and we know that our success depends upon
creating and retaining a team capable of delivering an exceptional dining
experience to every guest, every time and creating memories our guests will
never forget.
SUMMARY OF POSITION
This image-based position requires individuals who are
approachable, socially engaging, and attentive. They are committed to providing
friendly, responsive service and can consistently create an enjoyable dining
experience for every guest. The Puckers server is knowledgeable about food and
drinks options, can promote and market merchandise and has a primary objective
to entertain our guests so they will return as well as spread the word about
how amazing Puckers is!
DUTIES & RESPONSIBILITIES
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Greet and seat guests promptly with a friendly
demeanor.
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Present menus and provide detailed information
about food and beverage options.
•
Demonstrate suggestive selling techniques based
on knowledge and experience of menu selections.
•
Utilize POS system to communicate guests orders
accurately to the kitchen.
•
Serve food and drinks in a timely manner,
ensuring presentation and quality.
•
Monitor guest needs continuously and respond
promptly to requests for assistance.
•
Prepare and present final check to guests.
•
Handle cash and process payments accurately
using the POS system.
•
Collaborate with kitchen leadership to ensure
timely food preparation and delivery.
•
Adhere to all health and safety regulations,
including food handling and sanitation protocols.
•
Be respectful and empathetic when listening to a
guest complaint.
•
Communicate any guest complaints or issues to
management immediately.
•
Possess a loyal teamwork mentality crossing over
into different departments to assist
•
Possess a loyal teamwork mentality crossing over
into different departments to assist and support.
•
Gain a deep knowledge of food, beverage,
merchandise and other restaurant functions and services.
•
Maintain cleanliness and organization of the
dining area and service stations.
•
Perform side work at the start and end of each
shift as required by service station assignment.
•
Thank the guests for their visit and invite them
to return.
•
Provide responsible service of alcoholic
beverages which includes limiting alcoholic beverages distribution to guests 21 years of age and older, and demonstrating responsible serving standards
•
QUALIFICATIONS
•
Excellent communication and interpersonal
skills.
•
Previous experience in a server role or in the
food and beverage industry preferred.
•
Strong multitasking abilities in a fast-paced
environment.
•
Have a positive attitude and a passion for
delivering outstanding customer service.
•
Must be honest, passionate, hardworking, and
dedicated to your job.
•
Possess basic math skills and can finalize a
guest check when paying with cash
•
Be able to work in a standing position for long
periods of time (up to 5 hours).
•
Can safely lift
and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
•
Ability to work
flexible hours, including evenings and weekends.
•
Must hold a valid
TABC certification.
•
Must be able to
perform your job requirements and duties with minimal supervision
•
Certification in
SERV Safe is a plus.
•
Additional duties
& responsibilities may be assigned when necessary.
•
If you are a team player with a passion for
hospitality and a commitment to providing legendary service, this role is for you!