Open Job Postings - Bang Bang Motorsports Inc.

Motorcycle Sales - Maryville

Apply

SALES ASSOCIATE

Summary Description

Provide prompt, dependable, high quality, motorcycle sales to customers by using current, proactive, feature-benefit sales techniques.

Key Result Areas

· Motorcycle Sales

· Customer Service

Major Duties and Responsibilities

1)	Sales
	· Attain new and used sales quotas as agreed upon with the sales manager. · Use floor time effectively to meet customer needs and solicit sales of all products. · Present the features of all products to customers along with their benefits. · Show each customer advantages of products over competing brands. · Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits. · Cross sell additional parts, accessories, HOG memberships, F&I products, Warranties & service contracts etc. with all new and used vehicles. · Maintain profit margin objective for all vehicle sales. · Follow procedures to ensure timely and proper completion of all paperwork. · Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items. · Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel.
2)	Customer Service
	· Follow the C.U.S.T.O.M. sales process. · Greet customers immediately, in a courteous and friendly manner. · Handle telephone transactions quickly, and courteously. · Ensure customers are properly qualified for needs, wants, and ability to buy. · Practice a feature / benefit selling methodology so that all customers receive consistent treatment when doing business. · Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases. · Conduct a road test, and pre-delivery inspection prior to delivery to customer. · Ensure the delivery to customer is an “EVENT” which endears the customer to the dealership. · Contact customers using mailing lists, tickler files and personal follow-up to encourage additional sales and ensure customer satisfaction. · Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. · Attend training sessions to keep current with sales techniques and sales department issues. · Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).
3)	Other Duties
	· As assigned

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).

· Remain current with all Sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the Sales Manager.

· Be prompt and available for flexible scheduling.

· Be honest and fair in all business dealings.

· Meet or exceed sales quotas on a regular basis.

· Continually learn more about the products and services you sell. Stay current on motorcycle trends and selling features.

Qualifications & Job Requirements

· Must have the ability to get along with a broad customer base.

· High energy level.

· Excellence communication skills and demonstrated “closing skills”.

· Knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.

Physical Demands

· The noise level in the work environment is occasionally loud.

· Occasionally requires the ability to balance and push a 1000 lb. motorcycle.

· Spend the majority of the day on your feet.

Working Conditions

· The noise level in the work environment is occasionally loud.

· Occasionally, exposed to exhaust fumes or other airborne particles.

Motorcycle Enthusiast - Maryville

Apply

ENTHUSIAST

Summary Description

Enhance the guest’s overall experience and provide excellent customer service by greeting and interacting with customers; provide superior customer service by maintaining guest common areas; demonstrating knowledge of the families, models and types of motorcycles available; share knowledge of parts and accessories available for customizing; conduct VIP tours to guests; and provide tests rides for customers.

Key Result Areas

• Sales Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Sales Department Operations

• Follow proper turnover procedures.

• Move motorcycles around to specific areas as instructed.

• Maintain cleanliness of motorcycles on sales floor and keep neatly arranged.

• Be knowledgeable of the families, models and types of motorcycles.

2) Customer Service

• Greet customers immediately, in a courteous and friendly manner.

• Maintain cleanliness of common areas including lounge, restrooms, other gathering areas.

• Perform VIP tours.

• Conduct test rides.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Secondary Duties and Responsibilities

1) Sales Department Operations

• Maintain alignment and organization of motorcycles on sales floor.

• Following the proper rotation, ensure bikes are plugged in to trickle chargers at closing and unplugged before store opens.

2) Customer Service

• Provide superior customer service to both internal and external customers.

• Sell additional services by pointing out availability of parts and accessories.

• Escort customers to different departments as necessary.

• Spend the necessary time needed with each customer.

• Assist with directions to area attractions and destinations.

• Prepare for customer appointments before customer arrives.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Maintain up to date technical qualification and training completing all training programs assigned by the Sales Manager.

• Have a commitment to developing a Sales and Service Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base and co-workers.

• Knowledge and experience with Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.

• Current, valid motorcycle license with clean driving record.

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.

• Occasionally requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to ride, balance and push up to a 1000 pound motorcycle.

• Frequently requires the ability to stand and move about the dealership throughout work shift.

Working Conditions

• The noise level in the work environment is usually moderate.

• Frequently works near moving vehicles.

• Occasionally, exposed to exhaust fumes or airborne other particles.

Wash Bay Attendant - Maryville

Apply

Summary Description

Enhance the customer’s overall experience and provide excellent customer service through the detailed washing ensuring cleanliness that exceeds customer expectations. Inspect the motorcycle surfaces for blemishes and notify the service department if necessary. Assist others as needed.

Key Result Areas

• Service Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Service Department Operations

Wash the motorcycle with soap and a damp towel or other non-abrasive cloth.
Ensure motorcycle is cleaner than when customer dropped it off.
Follow prescribed washing method and utilize power washer and hose as required.
Wash heavily filthy and difficult-to-reach regions of motorcycles.
Perform routine maintenance of washing tools to keep them in good functioning order.
Tidy up the wash/rinsing area at the end of the workday.
Examine and clean no visible areas such as frame rails.
Assist Technicians with keeping the Service Department clean and organized.
Read, understand and follow all safety requirements when using tools and chemicals and performing work in the shop.
Moving and parking motorcycles in correct location.
Complete documentation and tag motorcycles as required.

2) Customer Service

• Greet customers in a courteous and friendly manner.

• Maintain cleanliness of work area and surrounding areas.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Secondary Duties and Responsibilities

1) Service Department Operations

• Assist with new motorcycle un-crating.

• Maintain and periodically check inventory of charged motorcycle batteries.

• Re-fill stock of oil, electrolyte material, or other supplies, as needed.

• Clean and maintain appearance of general facilities.

• Ensure proper storing of crating materials.

• Assist Technicians or other dealership personnel when asked.

• Assist Service Personnel as requested.

2) Customer Service

• Provide superior customer service to both internal and external customers.

• Spend the necessary time needed with each customer as needed.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Maintain up to date technical qualification and training completing all training programs assigned by the Department Manager.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Detail oriented.

• Ability to follow both verbal and written instructions.

• Working knowledge of cleaning equipment.

• Current, valid driver’s license with motorcycle endorsement.

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.

• Occasionally requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to balance and push up to a 1000-pound motorcycle.

• Frequently requires the ability to remain in a semi-stationary position throughout work shift.

Working Conditions

• The work environment is wet/damp and temperatures fluctuate with weather conditions.

• Frequently works near moving vehicles.

• Occasionally, exposed to exhaust fumes or airborne other particles with moderate noise levels.

Detailer - Maryville

Apply

Summary Description

Enhance the customer’s overall experience and provide excellent customer service through the cleaning and aesthetic care of motorcycles. Inspect the motorcycle surfaces and use cleaning supplies and equipment to ensure all areas of a motorcycle are detailed up to company standards or customer specifications.

Key Result Areas

• Service Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Service Department Operations

• Uses various types of cleaning equipment (e.g., pneumatic and electric buffer, sander, etc.).

• Uses cleaning, protective, and restorative agents to maintain and enhance the motorcycle’s appearance.

• Wax, buff, and sand finished surfaces to remove scratches.

• Polishes paint surfaces, chrome, and aluminum surfaces.

• Perform minor touch up to paint.

• Clean and polish rim wheels.

• Condition vinyl and leather.

• Details motorcycle according to customer’s specific instructions.

• Moving and parking motorcycles in correct location.

2) Customer Service

• Greet customers in a courteous and friendly manner.

• Maintain cleanliness of work area and surrounding areas.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Secondary Duties and Responsibilities

1) Service Department Operations

• Attention to detail. Examine and clean no visible areas such as frame rails.

• Goal of making used bikes look their best.

• Complete documentation and tag motorcycles as required.

2) Customer Service

• Provide superior customer service to both internal and external customers.

• Spend the necessary time needed with each customer.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Maintain up to date technical qualification and training completing all training programs assigned by the Department Manager.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Detail oriented.

• Ability to follow both verbal and written instructions.

• Working knowledge of cleaning equipment and cleaning/polishing agents.

• Current, valid motorcycle license preferred.

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.

• Occasionally requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to balance and push up to a 1000 pound motorcycle.

• Frequently requires the ability to remain in a semi-stationary position throughout work shift.

Working Conditions

• The noise level in the work environment is usually moderate.

• Occasionally works near moving vehicles.

• Occasionally, exposed to exhaust fumes or airborne other particles

Delivery Driver - Maryville

Apply

Summary Description

Drives truck / trailer over established routes to pick up and/or deliver motorcycles or related products to customers and suppliers by performing the following duties:

Key Result Areas

• Service Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Service Department Operations

• Drives truck/trailer to pick up and deliver product such as motorcycles and related materials to both customer and supplier locations.

• Records pickup and delivery information.

• Loads and unloads motorcycles and other product from truck and/or trailer.

• Issues or obtains customer signature for pickup or delivery.

• Maintains cleanliness of vehicle.

• Consistently at work and on time.

• Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time and notifies appropriate person of unforeseen interruptions.

• Observes safety procedures; observes traffic laws and regulations.

• Demonstrates accuracy and thoroughness.

2) Customer Service

• Greet customers and vendors in a courteous and friendly manner.

• Treats other with respect.

• Maintain cleanliness of work area and surrounding areas.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Secondary Duties and Responsibilities

1) Service Department Operations

• Attention to detail.

• Asks for and offers help when needed.

2) Customer Service

• Provide superior customer service to both internal and external customers.

• Spend the necessary time needed with each customer.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

Qualifications & Job Requirements

• Ability to follow both verbal and written instructions.

• Ability to write legibly.

• Detail oriented.

• Ability to add and subtract numbers.

• Current, valid driver’s license with CDL endorsement.

• Must be able to safely operate motor vehicle and accompanying loads in variable traffic and weather conditions.

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.

• Occasionally requires the ability to lift 50 or more pounds of material.

• Frequently requires the ability to balance and push up to a 1000 pound motorcycle.

• Frequently requires the ability to remain in a seated position.

Working Conditions

• The noise level in the work environment is usually moderate.

• Frequently works near moving vehicles.

• Occasionally, exposed to exhaust fumes or airborne other particles.

• Frequently exposed to both inside and outside work environment.

Service Technician - Maryville

Apply

SERVICE TECHNICIAN

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Result Areas

· Service Department Operations

· Customer Service

Major Duties and Responsibilities

1)	Service Department Operations
	· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers. · Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill. · Maintain productivity (time spent working on billable jobs) as close to 100% as possible. · Accept work assignments from Service Writer/Manager. · Request parts for the job as early as possible when needs become known. · Perform service, repair and customization work in accordance to factory specifications. · Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction. · Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay. · After job is finished ensure proper completion and filing of paperwork. · Keep work areas as clean as possible and assist others with maintaining shop cleanliness. · Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
2)	Customer Service
	· Minimize come-backs and deal with them promptly and satisfactorily when they do occur. · Keep customers’ vehicle cleaner that when it was dropped of.
3)	Other Duties
	· As assigned.

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all interactions with customers and employees.

· Be prompt and available for flexible scheduling.

· Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

· Focus on quality.

Qualifications & Job Requirements

· Completion of a factory authorized training program such as MMI Service School or equivalent work experience

· Current Motorcycle license.

· Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within ____ days of hire. See list of required tools on page three.

Physical Demands

· The noise level in the work environment is usually loud.

· Requires the use of both hands.

· Frequently required to bend, stoop, crouch, reach, handle tools, and lift 25 lb. of material.

· Frequently requires the ability to balance and push a 1200 lb. motorcycle.

Working Conditions

· Frequently works near moving mechanical parts.

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or other airborne particles.

Service Writer - Maryville

Apply

Summary Description

Intakes customer vehicles, determine customer needs, schedules work, assigns jobs to service technicians and communicate job status to customer.

Key Result Areas

· Service Department Operations

· Customer Service

Major Duties and Responsibilities

1)	Service Department Operations
	· Assist Service Manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction. · Get accurate information from customers on concerns and complaints and state them plainly on a service work order so that a technician can easily diagnose them. · Accurately estimate costs and completion times at point of sale. Clearly communicate the information to the customer. · Assign jobs to technicians based on skill level and current resources. · Review work-in-progress to ensure quality and timeliness. · Occasionally assist technicians when they are having difficulty performing service work. · Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts (pick tickets). · Perform cashier functions, as needed. · Make estimates for internal ~~and wreck~~ repairs. · Open & close all customer paid, warranty, and internal repair orders. · Follow procedures for quick and efficient handling of warranty items, including and proper storage of warranty parts. · Become familiar and efficient with all phases of the TALON system and other computer systems required for service and parts tasks.
2)	Customer Service
	· Provide superior customer service to both internal and external customers. · Greet customers immediately, in a courteous and friendly manner. · Handle telephone transactions quickly and courteously. · Promptly notify customers of any changes, delays, or additional work needed. · Sell additional services by pointing out service specials or additional work needed. · Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. · Give special attention to repeat repairs to ensure the situation is corrected. · Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met. · Spend the necessary time needed with each customer. · Assist with follow up of work performed and Calling Reminders for appointments that are set up. · Prepare for customer appointments before customer arrives by reviewing old RO’s to identify potential upsells.
3)	Other Duties
	· As assigned

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all interactions with customers and employees.

· Be prompt and available for flexible scheduling.

· Maintain up to date technical qualification and training completing all training programs assigned by the Service Manager.

· Have a commitment to developing a Sales Culture throughout the Service Department.

Qualifications & Job Requirements

· Superior communication and customer service skills.

· Ability to get along with a broad customer base.

· Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

· Current, valid motorcycle license.

Physical Demands

· The noise level in the work environment is usually moderate.

· Occasionally required to bend, stoop, crouch, reach, and handle some tools.

· Occasionally requires the ability to lift 20 or more pounds of material.

· Occasionally requires the ability to balance and push a 1000 pound motorcycle.

· Frequently requires the ability to sit/stand in a stationary position throughout work shift.

· Occasionally requires the ability to move about the dealership.

Working Conditions

· Occasionally works near moving mechanical parts.

· Frequently works near moving vehicles.

· Is potentially exposed to battery acid, gasoline or other chemical cleaning materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or airborne other particles.