Open Job Postings - Bang Bang Motorsports Inc.

Wash Bay Attendant - Maryville

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Summary Description

Enhance the customer’s overall experience and provide excellent customer service through the detailed washing ensuring cleanliness that exceeds customer expectations. Inspect the motorcycle surfaces for blemishes and notify the service department if necessary. Assist others as needed.

Key Result Areas

• Service Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Service Department Operations

Wash the motorcycle with soap and a damp towel or other non-abrasive cloth.
Ensure motorcycle is cleaner than when customer dropped it off.
Follow prescribed washing method and utilize power washer and hose as required.
Wash heavily filthy and difficult-to-reach regions of motorcycles.
Perform routine maintenance of washing tools to keep them in good functioning order.
Tidy up the wash/rinsing area at the end of the workday.
Examine and clean no visible areas such as frame rails.
Assist Technicians with keeping the Service Department clean and organized.
Read, understand and follow all safety requirements when using tools and chemicals and performing work in the shop.
Moving and parking motorcycles in correct location.
Complete documentation and tag motorcycles as required.

2) Customer Service

• Greet customers in a courteous and friendly manner.

• Maintain cleanliness of work area and surrounding areas.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Secondary Duties and Responsibilities

1) Service Department Operations

• Assist with new motorcycle un-crating.

• Maintain and periodically check inventory of charged motorcycle batteries.

• Re-fill stock of oil, electrolyte material, or other supplies, as needed.

• Clean and maintain appearance of general facilities.

• Ensure proper storing of crating materials.

• Assist Technicians or other dealership personnel when asked.

• Assist Service Personnel as requested.

2) Customer Service

• Provide superior customer service to both internal and external customers.

• Spend the necessary time needed with each customer as needed.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Maintain up to date technical qualification and training completing all training programs assigned by the Department Manager.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Detail oriented.

• Ability to follow both verbal and written instructions.

• Working knowledge of cleaning equipment.

• Current, valid driver’s license with motorcycle endorsement.

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.

• Occasionally requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to balance and push up to a 1000-pound motorcycle.

• Frequently requires the ability to remain in a semi-stationary position throughout work shift.

Working Conditions

• The work environment is wet/damp and temperatures fluctuate with weather conditions.

• Frequently works near moving vehicles.

• Occasionally, exposed to exhaust fumes or airborne other particles with moderate noise levels.

Detailer - Maryville

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Summary Description

Enhance the customer’s overall experience and provide excellent customer service through the cleaning and aesthetic care of motorcycles. Inspect the motorcycle surfaces and use cleaning supplies and equipment to ensure all areas of a motorcycle are detailed up to company standards or customer specifications.

Key Result Areas

• Service Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Service Department Operations

• Uses various types of cleaning equipment (e.g., pneumatic and electric buffer, sander, etc.).

• Uses cleaning, protective, and restorative agents to maintain and enhance the motorcycle’s appearance.

• Wax, buff, and sand finished surfaces to remove scratches.

• Polishes paint surfaces, chrome, and aluminum surfaces.

• Perform minor touch up to paint.

• Clean and polish rim wheels.

• Condition vinyl and leather.

• Details motorcycle according to customer’s specific instructions.

• Moving and parking motorcycles in correct location.

2) Customer Service

• Greet customers in a courteous and friendly manner.

• Maintain cleanliness of work area and surrounding areas.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Secondary Duties and Responsibilities

1) Service Department Operations

• Attention to detail. Examine and clean no visible areas such as frame rails.

• Goal of making used bikes look their best.

• Complete documentation and tag motorcycles as required.

2) Customer Service

• Provide superior customer service to both internal and external customers.

• Spend the necessary time needed with each customer.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Maintain up to date technical qualification and training completing all training programs assigned by the Department Manager.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Detail oriented.

• Ability to follow both verbal and written instructions.

• Working knowledge of cleaning equipment and cleaning/polishing agents.

• Current, valid motorcycle license preferred.

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.

• Occasionally requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to balance and push up to a 1000 pound motorcycle.

• Frequently requires the ability to remain in a semi-stationary position throughout work shift.

Working Conditions

• The noise level in the work environment is usually moderate.

• Occasionally works near moving vehicles.

• Occasionally, exposed to exhaust fumes or airborne other particles

Parts and Accessories Associate - Maryville

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Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of parts and accessories merchandise.

Provide excellence customer service to all of the dealership’s internal and external customers.

Greet customers immediately, in a courteous and friendly manner.

Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.

Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

Handle telephone transactions quickly, and courteously.

Assist customers with determination of parts and accessories requirements and research merchandise in catalogues.

Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.

Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service

Service Technician - Maryville

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SERVICE TECHNICIAN

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Result Areas

· Service Department Operations

· Customer Service

Major Duties and Responsibilities

1)	Service Department Operations
	· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers. · Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill. · Maintain productivity (time spent working on billable jobs) as close to 100% as possible. · Accept work assignments from Service Writer/Manager. · Request parts for the job as early as possible when needs become known. · Perform service, repair and customization work in accordance to factory specifications. · Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction. · Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay. · After job is finished ensure proper completion and filing of paperwork. · Keep work areas as clean as possible and assist others with maintaining shop cleanliness. · Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
2)	Customer Service
	· Minimize come-backs and deal with them promptly and satisfactorily when they do occur. · Keep customers’ vehicle cleaner that when it was dropped of.
3)	Other Duties
	· As assigned.

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all interactions with customers and employees.

· Be prompt and available for flexible scheduling.

· Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

· Focus on quality.

Qualifications & Job Requirements

· Completion of a factory authorized training program such as MMI Service School or equivalent work experience

· Current Motorcycle license.

· Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within ____ days of hire. See list of required tools on page three.

Physical Demands

· The noise level in the work environment is usually loud.

· Requires the use of both hands.

· Frequently required to bend, stoop, crouch, reach, handle tools, and lift 25 lb. of material.

· Frequently requires the ability to balance and push a 1200 lb. motorcycle.

Working Conditions

· Frequently works near moving mechanical parts.

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or other airborne particles.

Service Writer - Maryville

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Summary Description

Intakes customer vehicles, determine customer needs, schedules work, assigns jobs to service technicians and communicate job status to customer.

Key Result Areas

· Service Department Operations

· Customer Service

Major Duties and Responsibilities

1)	Service Department Operations
	· Assist Service Manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction. · Get accurate information from customers on concerns and complaints and state them plainly on a service work order so that a technician can easily diagnose them. · Accurately estimate costs and completion times at point of sale. Clearly communicate the information to the customer. · Assign jobs to technicians based on skill level and current resources. · Review work-in-progress to ensure quality and timeliness. · Occasionally assist technicians when they are having difficulty performing service work. · Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts (pick tickets). · Perform cashier functions, as needed. · Make estimates for internal ~~and wreck~~ repairs. · Open & close all customer paid, warranty, and internal repair orders. · Follow procedures for quick and efficient handling of warranty items, including and proper storage of warranty parts. · Become familiar and efficient with all phases of the TALON system and other computer systems required for service and parts tasks.
2)	Customer Service
	· Provide superior customer service to both internal and external customers. · Greet customers immediately, in a courteous and friendly manner. · Handle telephone transactions quickly and courteously. · Promptly notify customers of any changes, delays, or additional work needed. · Sell additional services by pointing out service specials or additional work needed. · Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. · Give special attention to repeat repairs to ensure the situation is corrected. · Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met. · Spend the necessary time needed with each customer. · Assist with follow up of work performed and Calling Reminders for appointments that are set up. · Prepare for customer appointments before customer arrives by reviewing old RO’s to identify potential upsells.
3)	Other Duties
	· As assigned

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all interactions with customers and employees.

· Be prompt and available for flexible scheduling.

· Maintain up to date technical qualification and training completing all training programs assigned by the Service Manager.

· Have a commitment to developing a Sales Culture throughout the Service Department.

Qualifications & Job Requirements

· Superior communication and customer service skills.

· Ability to get along with a broad customer base.

· Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

· Current, valid motorcycle license.

Physical Demands

· The noise level in the work environment is usually moderate.

· Occasionally required to bend, stoop, crouch, reach, and handle some tools.

· Occasionally requires the ability to lift 20 or more pounds of material.

· Occasionally requires the ability to balance and push a 1000 pound motorcycle.

· Frequently requires the ability to sit/stand in a stationary position throughout work shift.

· Occasionally requires the ability to move about the dealership.

Working Conditions

· Occasionally works near moving mechanical parts.

· Frequently works near moving vehicles.

· Is potentially exposed to battery acid, gasoline or other chemical cleaning materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or airborne other particles.

Tags and Title Clerk - (Full-Time or Part-Time)

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Tags and Title Clerk

Summary Description

This position is responsible for processing tag and title paperwork, adding motorcycles to inventory, along with proper titling of new, used, and wholesale units for the dealership. Prepares and submits monthly financial information and assists by providing a full range of administrative support as needed.

Key Result Areas

· Timely processing of transactions

· Documentation accuracy

· Filing completed motorcycle deals

· Financial reporting

Primary Duties and Responsibilities

1)	Processing Transactions

	· Ensures retail transactions are processed in a timely manner. · Prepares purchase and trade-in documentation. · Contacts banks to obtain lien releases. · Prepare out-of-state title work and submit to third-party agency as required. · Comply with Department of Motor Vehicle regulations, file all required reports, and remit all payments on a timely basis.
2)	Documentation Accuracy
	· Confirm accuracy of VIN number, odometer reading, releases of liens and that all titles contain no alterations. · Verify accuracy of documents returned from County Clerk office. · Demonstrate a high level of accuracy and attention to detail in data entry and all work processes. · Correct all State rejections and other title or registration discrepancies and research to find resolution. · Comply with Department of Motor Vehicle regulations, file all required reports, and remit all payments on a timely basis.
3)	Filing
	· File all forms and documents for completed motorcycle transactions. · Maintain alphanumeric filing system.
4)	Financial Reporting
	· Prepare, review and submit monthly financial reports and statistics as required. special financial analyses as directed by management. · Investigate and correct any anomalies.

Commitments

· Treat all employees and customers fairly, courteously, with dignity and extraordinary respect.

· Model superior customer service behavior by maintaining positive relationships with customers, employees and owner(s).

· Be honest and fair in all business dealings.

Qualifications & Job Requirements

· High degree of accuracy and time management.

· At least 1+ year of DMV experience.

· Customer service background with phone and computer experience.

· Experience using various Google Drive applications to include but not limited to GoogleSheets and GoogleDocs a plus.

· Experience using an Internet browser.

· Ability to communicate effectively to resolve problems with other dealership employees, suppliers, Harley-Davidson representative and governmental agencies.

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.

• Occasionally requires the ability to lift up to 15 pounds of material.

• Frequently requires the ability to sit and/or stand throughout work shift.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.

• The noise level in the work environment is usually low to moderate.

• Occasionally exposed moving vehicles.

• Occasionally exposed to exhaust fumes.

Secondary Duties and Responsibilities

1) Customer Service

• Treat all employees and customers fairly, courteously, and with dignity.

2) Administration

• Maintain a professional appearance.

• Maintain a neat and well-organized work area.

3) Other Duties

• As assigned

Marketing Specialist

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Essential Duties and Responsibilities

Key Responsibilities:

Create and analyze marketing reports to track performance
Stay ahead of the curve with marketing trends and insights
Assist with managing all our social media presences
Develop and execute email campaigns
Utilize the Adobe Creative Suite for content creation
Work with Excel to track marketing data and performance metrics

Qualifications:

Proficiency in Adobe Suite (Photoshop, Illustrator, etc.)
Strong skills in Excel for data tracking and analysis
Creative mindset with the ability to execute innovative ideas
Experience with email marketing platforms and campaigns
Ability to deliver impactful marketing reports and strategies

Key Result Areas

• Build and maintain customer relationships

• Drive user engagement

• Increase brand awareness

Other Duties

• As assigned

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Be prompt and available for flexible scheduling.

• Be honest and fair in all business dealings.

• Continually learn more about the Companies products and services.

• Keep current with marketing and social media techniques.

Physical Demands

• Occasionally lift up to 50 pounds.

• Frequently required to sit or stand throughout majority of shift.

• Occasionally required to move about the dealership.

Working Conditions

• Occasionally works near moving motor vehicles.

• Occasionally exposed to exhaust fumes or other airborne particles.

• The noise level in the work environment is usually moderate.

Benefits: We offer a competitive benefits package that includes:

• Medical/Dental/Vision plans

• Savings plans including 401k with match and HSA

• Paid time-off

• LTD/STD