Open Job Postings - Bang Bang Motorsports Inc.

Motorcycle Sales - Maryville

Maryville, TN

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SALES ASSOCIATE

Summary Description

Provide prompt, dependable, high quality, motorcycle sales to customers by using current, proactive, feature-benefit sales techniques.

Key Result Areas

· Motorcycle Sales

· Customer Service

Major Duties and Responsibilities

1)	Sales
	· Attain new and used sales quotas as agreed upon with the sales manager. · Use floor time effectively to meet customer needs and solicit sales of all products. · Present the features of all products to customers along with their benefits. · Show each customer advantages of products over competing brands. · Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits. · Cross sell additional parts, accessories, HOG memberships, F&I products, Warranties & service contracts etc. with all new and used vehicles. · Maintain profit margin objective for all vehicle sales. · Follow procedures to ensure timely and proper completion of all paperwork. · Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items. · Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel.
2)	Customer Service
	· Follow the C.U.S.T.O.M. sales process. · Greet customers immediately, in a courteous and friendly manner. · Handle telephone transactions quickly, and courteously. · Ensure customers are properly qualified for needs, wants, and ability to buy. · Practice a feature / benefit selling methodology so that all customers receive consistent treatment when doing business. · Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases. · Conduct a road test, and pre-delivery inspection prior to delivery to customer. · Ensure the delivery to customer is an “EVENT” which endears the customer to the dealership. · Contact customers using mailing lists, tickler files and personal follow-up to encourage additional sales and ensure customer satisfaction. · Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. · Attend training sessions to keep current with sales techniques and sales department issues. · Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).
3)	Other Duties
	· As assigned

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).

· Remain current with all Sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the Sales Manager.

· Be prompt and available for flexible scheduling.

· Be honest and fair in all business dealings.

· Meet or exceed sales quotas on a regular basis.

· Continually learn more about the products and services you sell. Stay current on motorcycle trends and selling features.

Qualifications & Job Requirements

· Must have the ability to get along with a broad customer base.

· High energy level.

· Excellence communication skills and demonstrated “closing skills”.

· Knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.

Physical Demands

· The noise level in the work environment is occasionally loud.

· Occasionally requires the ability to balance and push a 1000 lb. motorcycle.

· Spend the majority of the day on your feet.

Working Conditions

· The noise level in the work environment is occasionally loud.

· Occasionally, exposed to exhaust fumes or other airborne particles.

Motorcycle Enthusiast - Maryville

Maryville, TN

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ENTHUSIAST

Summary Description

Enhance the guest’s overall experience and provide excellent customer service by greeting and interacting with customers; provide superior customer service by maintaining guest common areas; demonstrating knowledge of the families, models and types of motorcycles available; share knowledge of parts and accessories available for customizing; conduct VIP tours to guests; and provide tests rides for customers.

Key Result Areas

• Sales Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Sales Department Operations

• Follow proper turnover procedures.

• Move motorcycles around to specific areas as instructed.

• Maintain cleanliness of motorcycles on sales floor and keep neatly arranged.

• Be knowledgeable of the families, models and types of motorcycles.

2) Customer Service

• Greet customers immediately, in a courteous and friendly manner.

• Maintain cleanliness of common areas including lounge, restrooms, other gathering areas.

• Perform VIP tours.

• Conduct test rides.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Secondary Duties and Responsibilities

1) Sales Department Operations

• Maintain alignment and organization of motorcycles on sales floor.

• Following the proper rotation, ensure bikes are plugged in to trickle chargers at closing and unplugged before store opens.

2) Customer Service

• Provide superior customer service to both internal and external customers.

• Sell additional services by pointing out availability of parts and accessories.

• Escort customers to different departments as necessary.

• Spend the necessary time needed with each customer.

• Assist with directions to area attractions and destinations.

• Prepare for customer appointments before customer arrives.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Maintain up to date technical qualification and training completing all training programs assigned by the Sales Manager.

• Have a commitment to developing a Sales and Service Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base and co-workers.

• Knowledge and experience with Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.

• Current, valid motorcycle license with clean driving record.

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.

• Occasionally requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to ride, balance and push up to a 1000 pound motorcycle.

• Frequently requires the ability to stand and move about the dealership throughout work shift.

Working Conditions

• The noise level in the work environment is usually moderate.

• Frequently works near moving vehicles.

• Occasionally, exposed to exhaust fumes or airborne other particles.

Wash Bay Attendant - Maryville

Maryville, TN

Apply

Summary Description

Enhance the customer’s overall experience and provide excellent customer service through the detailed washing ensuring cleanliness that exceeds customer expectations. Inspect the motorcycle surfaces for blemishes and notify the service department if necessary. Assist others as needed.

Key Result Areas

• Service Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Service Department Operations

Wash the motorcycle with soap and a damp towel or other non-abrasive cloth.
Ensure motorcycle is cleaner than when customer dropped it off.
Follow prescribed washing method and utilize power washer and hose as required.
Wash heavily filthy and difficult-to-reach regions of motorcycles.
Perform routine maintenance of washing tools to keep them in good functioning order.
Tidy up the wash/rinsing area at the end of the workday.
Examine and clean no visible areas such as frame rails.
Assist Technicians with keeping the Service Department clean and organized.
Read, understand and follow all safety requirements when using tools and chemicals and performing work in the shop.
Moving and parking motorcycles in correct location.
Complete documentation and tag motorcycles as required.

2) Customer Service

• Greet customers in a courteous and friendly manner.

• Maintain cleanliness of work area and surrounding areas.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Secondary Duties and Responsibilities

1) Service Department Operations

• Assist with new motorcycle un-crating.

• Maintain and periodically check inventory of charged motorcycle batteries.

• Re-fill stock of oil, electrolyte material, or other supplies, as needed.

• Clean and maintain appearance of general facilities.

• Ensure proper storing of crating materials.

• Assist Technicians or other dealership personnel when asked.

• Assist Service Personnel as requested.

2) Customer Service

• Provide superior customer service to both internal and external customers.

• Spend the necessary time needed with each customer as needed.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Maintain up to date technical qualification and training completing all training programs assigned by the Department Manager.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Detail oriented.

• Ability to follow both verbal and written instructions.

• Working knowledge of cleaning equipment.

• Current, valid driver’s license with motorcycle endorsement.

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.

• Occasionally requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to balance and push up to a 1000-pound motorcycle.

• Frequently requires the ability to remain in a semi-stationary position throughout work shift.

Working Conditions

• The work environment is wet/damp and temperatures fluctuate with weather conditions.

• Frequently works near moving vehicles.

• Occasionally, exposed to exhaust fumes or airborne other particles with moderate noise levels.

Detailer - Maryville

Maryville, TN

Apply

Summary Description

Enhance the customer’s overall experience and provide excellent customer service through the cleaning and aesthetic care of motorcycles. Inspect the motorcycle surfaces and use cleaning supplies and equipment to ensure all areas of a motorcycle are detailed up to company standards or customer specifications.

Key Result Areas

• Service Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Service Department Operations

• Uses various types of cleaning equipment (e.g., pneumatic and electric buffer, sander, etc.).

• Uses cleaning, protective, and restorative agents to maintain and enhance the motorcycle’s appearance.

• Wax, buff, and sand finished surfaces to remove scratches.

• Polishes paint surfaces, chrome, and aluminum surfaces.

• Perform minor touch up to paint.

• Clean and polish rim wheels.

• Condition vinyl and leather.

• Details motorcycle according to customer’s specific instructions.

• Moving and parking motorcycles in correct location.

2) Customer Service

• Greet customers in a courteous and friendly manner.

• Maintain cleanliness of work area and surrounding areas.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Secondary Duties and Responsibilities

1) Service Department Operations

• Attention to detail. Examine and clean no visible areas such as frame rails.

• Goal of making used bikes look their best.

• Complete documentation and tag motorcycles as required.

2) Customer Service

• Provide superior customer service to both internal and external customers.

• Spend the necessary time needed with each customer.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Maintain up to date technical qualification and training completing all training programs assigned by the Department Manager.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Detail oriented.

• Ability to follow both verbal and written instructions.

• Working knowledge of cleaning equipment and cleaning/polishing agents.

• Current, valid motorcycle license preferred.

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.

• Occasionally requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to balance and push up to a 1000 pound motorcycle.

• Frequently requires the ability to remain in a semi-stationary position throughout work shift.

Working Conditions

• The noise level in the work environment is usually moderate.

• Occasionally works near moving vehicles.

• Occasionally, exposed to exhaust fumes or airborne other particles

General Merchandise Associate - Dragon 129 Outpost

Maryville, TN

Apply

Summary Description

Enhance the guest’s overall experience and provide excellent customer service by greeting and interacting with customers; provide superior customer service by offering assistance in finding the right product suitable for the customers and answer any questions they may have; maintaining fitting rooms; maintain a neat and clean sales floor in a visually appealing manner.

Key Result Areas

• Sales Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Customer Service

• Greet customers promptly, in a courteous and friendly manner.

• Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.

• Follow proper turnover procedures.

2) Retail Sales of General Merchandise

• Assist customers with their selection of merchandise.

• Provide prompt and accurate service at cash register.

• Maintain cleanliness and organization of sales floor and fitting rooms.

• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.

• Continuously maintain showroom product availability by stocking shelves and displays.

• Accept cash or credit card payments for merchandise purchases.

• Keep cash register accurate.

Secondary Duties and Responsibilities

1) Customer Service

• Ability to work with several customers at one time while maintaining individual customer satisfaction.

• Handle telephone transactions quickly, courteously and accurately.

• Notify customers when special orders or back-ordered items are received.

2) Retail Sales of General Merchandise

• Point out any sales, specials, or new merchandise to customers.

• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).

• Assist with set-up, organization, and staging of dealership special events.

• Sell additional services by pointing out availability of parts, accessories, and services.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.

• Accept and follow direct instructions and work well with others.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Experience in merchandising, retail sales or customer service.

• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.

• Standard computer skills with Microsoft platform preferred.

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.

• Frequently requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to lift up to a 50 pound of material.

• Frequently requires the ability to stand and walk throughout work shift.

• Frequently requires the ability to move about the dealership.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.

• Occasionally work is conducted at outdoor booth sales during special events.

• The noise level in the work environment is usually moderate.

• Occasionally works near moving vehicles.

• Occasionally, exposed to exhaust fumes.

General Merchandise Associate - Cherohala

Maryville, TN

Apply

Summary Description

Key Result Areas

• Sales Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Customer Service

• Greet customers promptly, in a courteous and friendly manner.

• Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.

• Follow proper turnover procedures.

2) Retail Sales of General Merchandise

• Assist customers with their selection of merchandise.

• Provide prompt and accurate service at cash register.

• Maintain cleanliness and organization of sales floor and fitting rooms.

• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.

• Continuously maintain showroom product availability by stocking shelves and displays.

• Accept cash or credit card payments for merchandise purchases.

• Keep cash register accurate.

Secondary Duties and Responsibilities

1) Customer Service

• Ability to work with several customers at one time while maintaining individual customer satisfaction.

• Handle telephone transactions quickly, courteously and accurately.

• Notify customers when special orders or back-ordered items are received.

2) Retail Sales of General Merchandise

• Point out any sales, specials, or new merchandise to customers.

• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).

• Assist with set-up, organization, and staging of dealership special events.

• Sell additional services by pointing out availability of parts, accessories, and services.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.

• Accept and follow direct instructions and work well with others.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Experience in merchandising, retail sales or customer service.

• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.

• Standard computer skills with Microsoft platform preferred.

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.

• Frequently requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to lift up to a 50 pound of material.

• Frequently requires the ability to stand and walk throughout work shift.

• Frequently requires the ability to move about the dealership.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.

• Occasionally work is conducted at outdoor booth sales during special events.

• The noise level in the work environment is usually moderate.

• Occasionally works near moving vehicles.

• Occasionally, exposed to exhaust fumes.

Parts and Accessories Associate - Maryville

Maryville, TN

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Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of parts and accessories merchandise.

Provide excellence customer service to all of the dealership’s internal and external customers.

Greet customers immediately, in a courteous and friendly manner.

Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.

Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

Handle telephone transactions quickly, and courteously.

Assist customers with determination of parts and accessories requirements and research merchandise in catalogues.

Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.

Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service

General Merchandise Associate (PART TIME) - Maryville

Maryville, TN

Apply

Summary Description

Key Result Areas

• Sales Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Customer Service

• Greet customers promptly, in a courteous and friendly manner.

• Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.

• Follow proper turnover procedures.

2) Retail Sales of General Merchandise

• Assist customers with their selection of merchandise.

• Provide prompt and accurate service at cash register.

• Maintain cleanliness and organization of sales floor and fitting rooms.

• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.

• Continuously maintain showroom product availability by stocking shelves and displays.

• Accept cash or credit card payments for merchandise purchases.

• Keep cash register accurate.

Secondary Duties and Responsibilities

1) Customer Service

• Ability to work with several customers at one time while maintaining individual customer satisfaction.

• Handle telephone transactions quickly, courteously and accurately.

• Notify customers when special orders or back-ordered items are received.

2) Retail Sales of General Merchandise

• Point out any sales, specials, or new merchandise to customers.

• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).

• Assist with set-up, organization, and staging of dealership special events.

• Sell additional services by pointing out availability of parts, accessories, and services.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.

• Accept and follow direct instructions and work well with others.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Experience in merchandising, retail sales or customer service.

• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.

• Standard computer skills with Microsoft platform preferred.

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.

• Frequently requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to lift up to a 50 pound of material.

• Frequently requires the ability to stand and walk throughout work shift.

• Frequently requires the ability to move about the dealership.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.

• Occasionally work is conducted at outdoor booth sales during special events.

• The noise level in the work environment is usually moderate.

• Occasionally works near moving vehicles.

• Occasionally, exposed to exhaust fumes.

Service Technician - Maryville

Maryville, TN

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SERVICE TECHNICIAN

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Result Areas

· Service Department Operations

· Customer Service

Major Duties and Responsibilities

1)	Service Department Operations
	· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers. · Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill. · Maintain productivity (time spent working on billable jobs) as close to 100% as possible. · Accept work assignments from Service Writer/Manager. · Request parts for the job as early as possible when needs become known. · Perform service, repair and customization work in accordance to factory specifications. · Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction. · Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay. · After job is finished ensure proper completion and filing of paperwork. · Keep work areas as clean as possible and assist others with maintaining shop cleanliness. · Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
2)	Customer Service
	· Minimize come-backs and deal with them promptly and satisfactorily when they do occur. · Keep customers’ vehicle cleaner that when it was dropped of.
3)	Other Duties
	· As assigned.

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all interactions with customers and employees.

· Be prompt and available for flexible scheduling.

· Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

· Focus on quality.

Qualifications & Job Requirements

· Completion of a factory authorized training program such as MMI Service School or equivalent work experience

· Current Motorcycle license.

· Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within ____ days of hire. See list of required tools on page three.

Physical Demands

· The noise level in the work environment is usually loud.

· Requires the use of both hands.

· Frequently required to bend, stoop, crouch, reach, handle tools, and lift 25 lb. of material.

· Frequently requires the ability to balance and push a 1200 lb. motorcycle.

Working Conditions

· Frequently works near moving mechanical parts.

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or other airborne particles.

Service Writer - Maryville

Maryville, TN

Apply

Summary Description

Intakes customer vehicles, determine customer needs, schedules work, assigns jobs to service technicians and communicate job status to customer.

Key Result Areas

· Service Department Operations

· Customer Service

Major Duties and Responsibilities

1)	Service Department Operations
	· Assist Service Manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction. · Get accurate information from customers on concerns and complaints and state them plainly on a service work order so that a technician can easily diagnose them. · Accurately estimate costs and completion times at point of sale. Clearly communicate the information to the customer. · Assign jobs to technicians based on skill level and current resources. · Review work-in-progress to ensure quality and timeliness. · Occasionally assist technicians when they are having difficulty performing service work. · Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts (pick tickets). · Perform cashier functions, as needed. · Make estimates for internal ~~and wreck~~ repairs. · Open & close all customer paid, warranty, and internal repair orders. · Follow procedures for quick and efficient handling of warranty items, including and proper storage of warranty parts. · Become familiar and efficient with all phases of the TALON system and other computer systems required for service and parts tasks.
2)	Customer Service
	· Provide superior customer service to both internal and external customers. · Greet customers immediately, in a courteous and friendly manner. · Handle telephone transactions quickly and courteously. · Promptly notify customers of any changes, delays, or additional work needed. · Sell additional services by pointing out service specials or additional work needed. · Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. · Give special attention to repeat repairs to ensure the situation is corrected. · Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met. · Spend the necessary time needed with each customer. · Assist with follow up of work performed and Calling Reminders for appointments that are set up. · Prepare for customer appointments before customer arrives by reviewing old RO’s to identify potential upsells.
3)	Other Duties
	· As assigned

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all interactions with customers and employees.

· Be prompt and available for flexible scheduling.

· Maintain up to date technical qualification and training completing all training programs assigned by the Service Manager.

· Have a commitment to developing a Sales Culture throughout the Service Department.

Qualifications & Job Requirements

· Superior communication and customer service skills.

· Ability to get along with a broad customer base.

· Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

· Current, valid motorcycle license.

Physical Demands

· The noise level in the work environment is usually moderate.

· Occasionally required to bend, stoop, crouch, reach, and handle some tools.

· Occasionally requires the ability to lift 20 or more pounds of material.

· Occasionally requires the ability to balance and push a 1000 pound motorcycle.

· Frequently requires the ability to sit/stand in a stationary position throughout work shift.

· Occasionally requires the ability to move about the dealership.

Working Conditions

· Occasionally works near moving mechanical parts.

· Frequently works near moving vehicles.

· Is potentially exposed to battery acid, gasoline or other chemical cleaning materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or airborne other particles.

General Merchandise Associate (FULL TIME) - Maryville

Maryville,

Apply

Summary Description

Key Result Areas

• Sales Department Operations

• Customer Service

Essential Duties and Responsibilities

1) Customer Service

• Greet customers promptly, in a courteous and friendly manner.

• Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.

• Follow proper turnover procedures.

2) Retail Sales of General Merchandise

• Assist customers with their selection of merchandise.

• Provide prompt and accurate service at cash register.

• Maintain cleanliness and organization of sales floor and fitting rooms.

• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.

• Continuously maintain showroom product availability by stocking shelves and displays.

• Accept cash or credit card payments for merchandise purchases.

• Keep cash register accurate.

Secondary Duties and Responsibilities

1) Customer Service

• Ability to work with several customers at one time while maintaining individual customer satisfaction.

• Handle telephone transactions quickly, courteously and accurately.

• Notify customers when special orders or back-ordered items are received.

2) Retail Sales of General Merchandise

• Point out any sales, specials, or new merchandise to customers.

• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).

• Assist with set-up, organization, and staging of dealership special events.

• Sell additional services by pointing out availability of parts, accessories, and services.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.

• Accept and follow direct instructions and work well with others.

• Have a commitment to developing a Sales Culture throughout the dealership.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Experience in merchandising, retail sales or customer service.

• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.

• Standard computer skills with Microsoft platform preferred.

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.

• Frequently requires the ability to lift 20 or more pounds of material.

• Occasionally requires the ability to lift up to a 50 pound of material.

• Frequently requires the ability to stand and walk throughout work shift.

• Frequently requires the ability to move about the dealership.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.

• Occasionally work is conducted at outdoor booth sales during special events.

• The noise level in the work environment is usually moderate.

• Occasionally works near moving vehicles.

• Occasionally, exposed to exhaust fumes.