Open Job Postings - Dragon Tavern Inc

Summary Description

Mixes and serves alcoholic and nonalcoholic drinks to patrons of the bar

Key Result Areas

 • Sales

 • Customer Service

Essential Duties and Responsibilities

1) Customer Service

• Greet customers promptly, in a courteous and friendly manner.

• Take orders from customers or bar waiter/waitress.

• Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.

• Collects payment for products served.

• Orders or requisitions product as needed.

• Arranges product displays for visual appearance and appeal.

• Prepares fruit for garnishing drinks.

2) Sales

• Assist customers with their selection of product.

• Provide prompt and accurate service at cash register.

• Maintain cleanliness and organization of serving and seating areas.

• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.

• Accept cash or credit card payments for product purchases.

• Keep cash register accurate.

Secondary Duties and Responsibilities

1) Customer Service

• Ability to work with several customers at one time while maintaining individual customer satisfaction.

• Handle transactions quickly, courteously and accurately.

2) Retail Sales

• Point out any sales, specials to customers.

• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).

• Assist with set-up, organization, and staging of special events.

3) Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Complete all training programs appropriate to your position as recommended or assigned by the manager.

• Accept and follow direct instructions and work well with others.

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Experience in high-volume food and beverage service.

• Valid ABC card.

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.

• Frequently requires the ability to lift up to 20 or more pounds of material.

• Occasionally requires the ability to lift up to a 50 pound of material.

• Frequently requires the ability to stand and walk throughout work shift.

• Frequently requires the ability to move about the establishment.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.

• Occasionally work is conducted at outdoor booth sales during special events.

• The noise level in the work environment is usually moderate.

• Occasionally works near moving vehicles.

• Occasionally, exposed to exhaust fumes.

Summary Description

provide assistance with the preparation of food and are responsible for maintaining the cleanliness of dishes, work stations, and food storage facilities.

 • Sales

 • Customer Service

Essential Duties and Responsibilities

• Cleaning all dishes, work stations, cooking equipment, and food storage areas in accordance with food safety regulations.
• Washing, chopping, shredding, and grating ingredients for subsequent use by the chef.
• Sweeping and mopping floors, as required.
• Assisting with the unloading of deliveries.
• Storing ingredients according to prescribed food safety regulations.
• Assisting with the monitoring of inventory.
• Reporting all damaged or faulty equipment to the kitchen manager.
• Packaging customers' leftover food upon request.
• Cleaning trash cans and disposing refuse on a regular basis.

Physical Demands

• Frequently required to bend, stoop, crouch, and reach.

• Frequently requires the ability to lift up to 20 or more pounds of material.

• Occasionally requires the ability to lift up to a 50 pound of material.

• Frequently requires the ability to stand and walk throughout work shift.

• Frequently requires the ability to move about the establishment.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.

• Occasionally work is conducted at outdoor booth sales during special events.

• The noise level in the work environment is usually moderate.

• Occasionally works near moving vehicles.

• Occasionally, exposed to exhaust fumes.

Summary Description

The Barback is responsible for assisting Bartenders to ensure they have everything they need to serve customers efficiently. Barback duties include replacing kegs, restocking coolers and other supplies needed to make drinks while maintaining a clean and organized guest and work areas.

  • Customer Service

Essential Duties and Responsibilities

• Assisting with opening and closing duties, such as restocking the bar with garnishes, straws, and napkins, ensuring that Bartenders have clean towels, glassware, etc.
• Ensuring bar is well-stocked with ice, liquor, wine, and beer.
• Checking taps and appliances to confirm that they are working properly, making minor repairs, or changing out kegs, if needed.
• Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles.
• Learning about menu items.
• Taking orders, preparing drinks, bussing tables, opening tabs, and processing payments especially during peak hours.
• Speaking to customers, answering questions, handling complaints.
• Maintain records and report levels of usage to assist in the reordering process and ensuring that delivered items are stored properly.

Physical Requirements

• Frequently required to bend, stoop, crouch, and reach.
• Frequently requires the ability to lift up to 20 or more pounds of material.
• Occasionally requires the ability to lift up to a 50 pound of material.
• Frequently requires the ability to stand and walk throughout work shift.
• Frequently requires the ability to move about the establishment.

 Working Conditions

• Majority of work is conducted in a climate controlled indoor environment
• Occasionally work is conducted at outdoor booth sales during special events.
• The noise level in the work environment is usually moderate.
• Occasionally works near moving vehicles.
• Occasionally, exposed to exhaust fumes.

Summary Description

Assists servers and bartenders in providing a good dining experience for customers. Primarily responsible for taking food from the kitchen and delivering it to customers at their tables. 

Essential Duties and Responsibilities

• This position often perform several duties within the restaurant. These duties include:
  • Explain specials, drinks and meals to customers
  • Make food and drink recommendations to customers based on their preferences
  • Deliver food to customer tables in a timely manner
  • Ensure food is accurately distributed to customers
  • Explain food orders, special requests to kitchen staff
  • Follow sanitation and food health safety rules and regulations
  • Check on restaurant guests to ensure they are enjoying their meals and to address any issues or requests
  • Take dirty dishes off of the table and into the washing room
  • Let restaurant management know about customer feedback or requests
    

Physical Demands

     •  Frequently required to bend, stoop, crouch, and reach.

     • Frequently requires the ability to lift up to 20 or more pounds of material.

     • Occasionally requires the ability to lift up to a 50 pound of material.

     • Frequently requires the ability to stand and walk throughout work shift.

     • Frequently requires the ability to move about the establishment.

 Working Conditions

•  Majority of work is conducted in both indoor and outdoor environments.
• The noise level in the work environment is usually moderate.
• Occasionally works near moving vehicles.
• Occasionally, exposed to exhaust fumes.