Open Job Postings - Loco Burro Gatlinburg

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and we know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

SUMMARY OF POSITION

As a Server, you will be the face of the restaurant, providing legendary service by greeting guests, taking orders, serving food and beverages, and ensuring an overall positive dining experience. You will work closely with the kitchen and bar teams to deliver orders promptly and accurately. A friendly and attentive attitude is essential to create a welcoming atmosphere for guests. An individual in this role must be approachable, socially engaging, and attentive. 

DUTIES & RESPONSIBILITIES

• Greet and seat guests in a friendly and efficient manner.
• Present menus and provide detailed information about food and beverage options.
• Ensure food and beverages are delivered accurately and on time.
• Demonstrate suggestive selling techniques based on knowledge and experience of menu selections.
• Utilize POS system to communicate guests orders accurately to the kitchen.
• Serve food and drinks in a timely manner, ensuring presentation and quality.
• Monitor guest needs continuously and respond promptly to requests for assistance.
• Prepare and present final check to guests.
• Handle cash and process payments accurately using the POS system.
• Collaborate with kitchen leadership to ensure timely food preparation and delivery.
• Adhere to all health and safety regulations, including food handling and sanitation protocols.
• Willing to gain a deep knowledge of food, beverage, merchandise and other restaurant functions and services.
• Maintain cleanliness and organization of the dining area and service stations.
• Perform side work throughout each shift as required by service station assignment.
• Provide responsible service of alcoholic beverages which includes limiting alcoholic beverages distribution to guests 21 years of age and older, and demonstrating responsible serving standards

QUALIFICATIONS

• Previous experience in a customer service or restaurant environment is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Possess a loyal teamwork mentality
• Positive attitude with a focus on delivering exceptional customer service.
• Basic math skills for handling transactions.
• Ability to stand and walk for extended periods of time.
• Can work in an environment where walking and standing occurs for long periods of time (up to 5 hours).
• Can safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
• Ability to work flexible hours, including evenings and weekends.
• Must hold a valid TABC certification.
• Must be able to perform your job requirements and duties with minimal supervision.
•  Additional duties & responsibilities may be assigned when necessary.

 

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and we know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

SUMMARY OF POSITION

As a Bartender, you will be responsible for providing legendary service while preparing and serving alcoholic and non-alcoholic beverages to patrons. This role requires individuals who are approachable, socially engaging, and attentive. Your role includes ensuring a positive guest experience by creating drinks, being extremely knowledgeable about the food, handling cash transactions, and maintaining a clean and organized bar area. Strong communication skills, attention to detail, and a passion for mixology are keys to success in this role.

Duties & Responsibilities:

• Must complete all approved Kennedy Concepts training materials.
• Greet customers, take drink orders, and provide menu recommendations.
• Check identification to verify legal drinking age.
• Ensure the responsible service of alcohol, adhering to all legal regulations.
• Take beverage orders from guests and servers.
• Prepare and serve alcoholic and non-alcoholic drinks (including specialty cocktails) consistent with the Restaurant’s standard drink recipes and pour sizes.
• Maintain a friendly and professional attitude while engaging with customers.
• Learn the names and personally recognize our regulars.
• Handle cash and process payments accurately.
• Accept guest payment, process credit card charges and make change (if applicable).
• Wash and sterilize glassware.
• Prepare garnishes for drinks and replenish snacks, appetizers for bar patrons.
• Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Clear and reset tables in bar area.
• Present drink menus, make recommendations and answer questions regarding beverages.
• Receive and serve food orders to guests seated at the bar.
• Report all equipment problems and bar maintenance issues to the restaurant manager.
• Assist the restocking and replenishment of bar inventory and supplies.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Accurately complete 100% of  bartender opening, daily side work, shift change, closing duties and any additional special cleaning requirements necessary to maintain an immaculate bar.
• Consistently monitor cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
• Maintain a safe and clean environment by following health and safety regulations.

Requirements:

• Be 18 years of age.
• Possess a valid ABC card.
• Can accurately recognize a valid ID and calculate the guest’s date of birth.
• Ability to stand for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop and frequently lift up to 40 pounds.
• Possess basic math skills

Qualifications:

• Looking for social butterflies.
• Seeking go getters that have a "Never Give Up" attitude.
• Honest, hardworking, dedicated, and passionate
• Possess traits that include but are not limited to trustworthiness, loyalty, and honesty.
• Have working knowledge of beer, wine and liquor and common drink recipes.
• Must have great knowledge of mixed drinks.
• Must be able to follow all company policies and procedures with minimal supervision.
• Need quick learners who retain and apply processes effectively and consistently.
• Can communicate effectively & possess a willingness to meet the needs of our guests.
• Have a desire to provide legendary service to every guest, every time and find a way to make the guest's visit memorable

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We believe in treating our team members and guests like family and know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

 

Summary of Position

Our Shift Manager takes direction from the General Manager and supports the GM and other managers with the daily operations of the restaurant that focuses on leading shifts.  As an Office Manager, this role will support the store with various administrative duties that assist and support operations and personnel documentation.  Additional responsibilities include but are not limited to guest satisfaction, maintaining, and improving our standards, achieving financial and labor objectives, and maintaining a positive work environment. This leader is responsible for ensuring that guests receive the highest level of food quality, bar drink quality, and superior service in a clean, comfortable environment with an energetic ambiance.

Duties & Responsibilities

 Implementation of all policies, procedures, standards, specifications, guidelines, and training programs.

·        Provide guests with consistent responsive, friendly, and courteous service.

·        Monitor food and products to ensure consistent preparation and served according to the restaurant’s recipes, portioning, cooking, and serving standards.

·        Achieve company objectives in sales, service, quality, appearance, sanitation, and cleanliness of facility through the training of employees and by creating a positive, productive working environment.

·        Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policies and procedures.

·        Fill in where needed to ensure guest service standards and efficient operations.

·        Continually strive to develop team members in all areas of professional development.

·        Keep all equipment clean and in excellent working condition through personal inspection and by following standard preventative maintenance programs.

·        Run shifts and support all areas of the restaurant during assigned shifts.

·        Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies and procedures.

·        Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.

·        Meet and seek to improve upon all budgeted costs and expenses.

·        Additional duties as determined and assigned by your manager

Office Manager Responsibilities:

Office Organization:

·        Manage office supplies and ensure stock is maintained.

·        Have a place for everything and everything in its place

·        Handle incoming and outgoing mail, ensuring timely distribution

Human Resources Support

·        Assist in reviewing all onboarding steps and verify that each new team member profile is complete and in compliance

·        Send and communicate vacation requests, PTO requests, buyback requests to HR for approval

·        Send requests to update employee records to HR (address change, benefit eligibility, updated documents, certifications)

·        Ensure that compliance documents (licenses, health inspections) are up-to-date.

·        Ensure necessary documentation for onboarding and training is available to leaders to provide to new team members

·        Submit requests for employee benefits, sick leave, and vacation requests to HR

·        I9 Compliance

·        Ensure Employment Posters are updated and visible to team members

·        Maintain staff certifications (such as food safety) and ensure training is up-to-date.

Guest Relations

·        Handle customer inquiries, complaints, or feedback and provide timely resolutions.

·        Communicate customer feedback to management for improvements.

·        Communication with Suppliers and Vendors:

·        Manage relationships with suppliers for office and restaurant-related needs.

·        Track and order office supplies, and coordinate delivery schedules.

·        Staff Coordination:

·        Serve as a liaison between front-of-house and back-of-house teams.

·        Ensure clear communication regarding staff needs, events, or special requirements.

·        Technology and Equipment

System Maintenance:

·        Oversee office technology and equipment maintenance (computers, printers, etc.).

·        Ensure restaurant management software is up-to-date and functioning properly.

Inventory Management:

·        Help track inventory levels for restaurant supplies and office materials.

·        Assist in reconciling inventory with orders and purchases.

·        Health & Safety Compliance

Compliance Documentation:

·        Maintain records of health and safety audits, inspections, and certifications. (Serv-Safe, Mechanical Donkey Certifications, Liquor Certificate)

 

Front of the House Responsibilities:

·        Oversee all FOH daily duties and ensure Kennedy Concepts standards, policies, and procedures are met

·        Verify daily checklists and side work sheets are consistently completed.

·        Display strong leadership skills through hard work, loyalty, dedication, motivation, and honesty to all team members and Kennedy Concepts

·        Ability to provide information and details pertaining to performance improvement with front of the house team members.

·        Participate in monthly FOH and BOH team meetings.

 

FOH Training:

·        Train FOH team members using the proper Kennedy Concepts training materials.

·        Follow and maintain all training material standards and ensure FOH team members are held to those same standards.

Cleanliness/Maintenance/Health Score:

·        Maintain the interior, exterior, and equipment for all Kennedy Concepts locations regardless of assignment.

·        Provide the highest standard of operation and cleanliness for every location and piece of equipment.

·        Report maintenance or repairs needed immediately to General Manager for timely repair completion.

·        Responsible for the cleanliness and organization of the entire store

·        Always ensure the FOH and patio(s) is kept extremely clean and sanitized.

·        All Health Department rules and codes should be followed 100%

·        Health Inspection scores should always be greater than a 93.

·        Keep restrooms extremely clean, sanitized and have all equipment working properly.

·        Resolve all pest control issues immediately and contact pest control services if issues are discovered.

Purchasing:

·        Ensure and oversee that all products are checked in as they enter the building.

Cash Handling & Theft Prevention:

·        Accurately record comps, voids and promos across the department

·        Maintain safe balances are maintained and at their correct levels while ensuring NO paid outs are made from the safe

·        Properly use, account for and balance petty cash

·        Follow all cash handling and tip pooling procedures.

·        Limit theft opportunities

·        Reconciliation of all cash drawers is consistent and accurate.

·        Manage and limit over pours on liquor or wine.

·        Reenforce and confirm with the team that the liquor, beer, or wine that is on the ticket is the liquor, beer or wine that is poured

·        Ensure NOTHING is given away for free.

·        Inventory every product that goes across the bar and verify that every product is on a ticket or on the waste/spill sheet.

·        Limit complimentary bar drinks or beer to well deserving/good guests (boyfriends and girlfriends are not included)

·        Verify that local discounts are only given to our local guests.

Food & Drink Standard:

·        Maintain the highest standard in food quality so that it meets Kennedy Concepts highest standards.

·        Keep Kennedy Concepts food recipes, ingredients, and plate presentations consistent.

·        Ensure all bar drinks, alcoholic and non- alcoholic drinks and mixers are prepared with the highest standards.

·        Guarantee all bar drinks are garnished correctly and to our highest standards.

·        Hold Kitchen Manager accountable for creating high quality weekly/monthly food specials.

·        Partner with the Bar Manager to promote our high-quality weekly/monthly cocktail and beer specials.

Guest Service Standards:

·        Consistently work to exceed guest’s expectations for customer service.

·        Support the development of a “Guest Service” culture.

·        Develop, train, and consistently observe Servers, Bartenders, and Hosts verifying the highest standards in Guest Service are provided.

·        Ensure all FOH staff follow the “Steps to Successful Service.”

·        Observe the adherence of policies, procedures, and training from all FOH staff.

Marketing:

·        Support inside and outside marketing promotional ideas that drive sales.

·        Participate in all marketing promotions.

·        Execute all private parties and group sales with the goal of exceeding our guests’ expectations.

FOH Staffing Schedules:

·        Manage overtime responsibly and make the appropriate cuts to limit overtime needs.

·        Hold supervisors and employees accountable and ensure everyone follows Kennedy Concepts policies and procedures.

·        Work shifts when necessary to cover vacation time off, PTO time off, staff shortages etc.

Qualifications:

·        Moves with a sense of urgency and thrives in a fast-paced environment that includes a guest-focused mentality.

·        Ability to comprehend profit and loss reports.

·        Proven experience with food purchasing, storing, sanitation, and inventory practices and procedures.

·        Understanding of LBW purchasing, storing, sanitation, and inventory practices and procedures

·        Experience with implementing successful training documentation and modules.

·        Knowledge of restaurant safety and sanitation

·        Possess a SERV Safe certification.

·        Confidence using labor cost control and labor scheduling.

·        Basic knowledge of labor laws and human resources best practices

·        Proficient math skills

·        Skilled strength in leadership, interpersonal communication, and staff development

·        Excellent communication skills both written and verbal.

·        Exceptional organizational skills to manage an operation with many moving parts.

·        Proficiency with Microsoft 360 platform

·        Varied POS system experience

·        Moves with a sense of urgency and thrives in a fast-paced environment that includes a guest-focused mentality.

·        Be able to work in a standing position for long periods of time (up to 5 hours)

·        Can reach, bend, stoop and frequently lift up to 50 pounds.

·        Must possess an ABC card.

·        Accept a 45 to 50 hours per week work schedule.

·        Ability to drive sales and guest service initiatives by motivating team members.

·        Strong track record of training and developing team members.

·        Possess Front of House operations experience while promoting superior service and guest hospitality

·        Experience in personnel management including hiring, supervision, evaluation, succession planning, and terminations.

·        Highly motivated, self-directed, and results-oriented, with the proven ability to solve complex problems.

·        Able to identify opportunity areas and create plans for action.

·        Ability to work calmly and effectively under pressure.

·        Display self-motivation, organization, and an ability to solve problems in many situations.

·        1 year or more of restaurant experience OR 6 months or more of restaurant experience with a Bachelor’s in Business, Hospitality, or Restaurant Management.

·        Minimum of 6 months as a Certified Trainer (CT) OR 1-year of successful results as a Restaurant Manager of a high-volume restaurant

 

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

Summary of Position:
As the first point of contact for guests, the first responsibility is to ensure they feel welcomed and valued as soon as they enter the restaurant. Hosts will manage the flow of guests, coordinate reservations, and maintain an organized front-of-house environment. This role is crucial in creating a positive first impression and setting the tone for a great dining experience. Strong communication skills, attention to detail, and a friendly, professional demeanor are key to success in this position.

 

Duties & Responsibilities:

• Greet guests warmly as they arrive, offering a friendly and professional introduction to the restaurant.
• When possible, open the front door for guests entering or leaving the restaurant.
• Manage reservations and efficiently assign tables based on guest preferences and availability.
• Answer phone calls and assist with inquiries about the menu, wait times, and reservations.
• Assist with managing guest flow during busy periods, ensuring an efficient seating arrangement.
• Maintain an organized waiting area, ensuring guests are comfortable & understand wait times.
• Accommodate special seating requests for guests whenever possible.
• Escort guests to their tables and provide menus, ensuring a smooth transition to the dining area.
• Monitor the dining area & coordinate with servers so that guests are attended to promptly.
• Handle customer concerns or complaints professionally. Resolve issues quickly & effectively.
• Maintain cleanliness and organization of the host stand, lobby, entry area and menus.
• Monitor restrooms for cleanliness and proper stock of toiletries.
• Assist with other front-of-house tasks, including greeting take-out orders and assisting guests.
• Support the restaurant team in ensuring a positive guest experience from start to finish.
• Assist in rolling silverware consistently through the shift.
• Thank guests as they leave and invite them to return.

 

Required Skills:

• Outgoing personality
• Ability to engage guests and put a smile on their face
• Strong communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner.
• Possess good problem-solving skills
• Impeccable customer service standards
• Ability to remain calm and composed during peak hours or high-pressure situations.
• Team-oriented, with an emphasis on creating an enjoyable environment for guests and staff alike.

Qualifications:

• No previous restaurant experience required.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Requires flexibility in hours, including evenings, weekends, and holidays.
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Enjoys a fast-paced, high-energy atmosphere.

 

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

A Busser plays a vital role in supporting the dining room and ensuring a clean, organized, and welcoming environment for guests. The primary responsibilities include clearing and resetting tables, assisting servers, and maintaining cleanliness throughout the restaurant. A strong work ethic, attention to detail, and the ability to work quickly in a fast-paced environment are key to success in this role.

Duties & Responsibilities:

• Greet guests warmly as they arrive, offering a friendly and professional introduction to the restaurant.
• Clear tables of dishes, glasses, and silverware after guests have finished their meals.
• Reset tables promptly with clean linens, silverware, and glassware in preparation for new guests.
• Assist servers by delivering food, drinks, and condiments to tables as needed.
• Throughout your shift keep the server stations fully stocked.  Restock beverage glasses, chips, salsa, ice, napkins, napkins, to go cups, straws etc.
• Maintain cleanliness and organization in the dining room, including sweeping, mopping, and wiping down surfaces.
• Refill water glasses and assist guests with any additional needs during their dining experience.
• Restock clean dishes, silverware, and glasses from the dishwashing area to ensure availability for service.
• Once the guests leave their table, clear the table and clean it with a clean towel and the proper sanitizer in the appropriately labeled sanitizer container.
• The table should be cleaned and reset within 2 minutes of the guests leaving the table.
• Take soiled tableware to the dish room and unload, sort and stack silverware, dishes, and glassware in their designated areas
• Between seating guests promptly clean tabletops, chairs and booths. Clean the floor around and under the table. Reset and arrange tabletop.
• Inspect assigned restroom at least every 60 minutes and clean as needed. Fill out your restroom checklist and report and broken equipment to Management immediately. If needed refill your toilet paper and hand soap dispensers. Also, replace trash can liner if needed.
• Respond appropriately to guest requests. Communicate guest requests to their server or Manager as needed.
• Communicate with server and hostess to assure efficient seating, table utilization and customer service.
• Assist server as needed with food delivery, especially with large parties and during peak periods.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Notify your Manager on duty immediately of any guests' complaints.
• Empty trash bins and take out garbage as needed.
• Work with the front-of-house team to ensure a smooth and efficient dining experience for guests.

Qualifications

 

•  No previous restaurant experience required.
• Previous experience in a restaurant or customer service setting is a plus
• Be able to lift, reach, bend and move with urgency.
• Ability to work quickly and efficiently in a fast-paced environment.
• Strong teamwork and communication skills.
• Physical stamina to stand, walk, and lift for long periods of time.
• Attention to detail and commitment to maintaining cleanliness.
• Positive attitude and a willingness to assist guests and staff.
• Ability to take direction and work well under pressure.

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

The Food Runner plays a crucial role in ensuring our guests receive their food promptly and with the highest level of service. You will work closely with the kitchen and serving staff to deliver dishes in a timely and efficient manner, helping maintain a smooth operation in the dining area. If you have a passion for excellent customer service, are a team player, and thrive in a fast-paced environment, come join our team!

DUTIES & RESPONSIBILITIES:

Timely Delivery of Food:

• Transport prepared dishes from the kitchen to the appropriate tables quickly and efficiently.
• Ensure that the correct order is delivered to the right table and verify with the server if needed.

      Maintain Order Accuracy:

• Double-check orders to ensure accuracy before delivering them to customers.
• Address any discrepancies or missing items promptly with the kitchen or serving staff.

      Assist in Plate Presentation:

• Collaborate with kitchen and serving staff to maintain food presentation standards.
• Notify the kitchen if any adjustments are required to meet customer expectations.

·        Table Clearing:

• Clear empty dishes and utensils from tables promptly to ensure a clean and organized dining environment.

·        Communication with Serving Staff:

• Clear empty dishes and utensils from tables promptly to ensure a clean and organized dining environment.
• Work closely with the serving team to coordinate the timing of food delivery.
• Communicate any issues or special requests from customers to the appropriate personnel.

Guest Interaction:

• Clear empty dishes and utensils from tables promptly to ensure a clean and organized dining environment.
• Provide friendly and professional service to customers, responding to their inquiries and addressing any concerns.
• Be attentive to customer needs and communicate effectively to enhance their overall dining experience.

       Maintain Cleanliness:

• Clear empty dishes and utensils from tables promptly to ensure a clean and organized dining environment.
• Assist in keeping work areas, including the food running station, and back of the house clean and organized.
• Assist in replenishing items like napkins, condiments, and utensils as needed during shifts.
• Follow hygiene and sanitation standards to ensure a safe and healthy work environment.

       Adherence to Policies:

• Clear empty dishes and utensils from tables promptly to ensure a clean and organized dining environment.
• Follow restaurant policies and procedures, including safety protocols and service standards.
• Report any equipment malfunctions or safety concerns to the management.

     Flexibility and Teamwork:

• Clear empty dishes and utensils from tables promptly to ensure a clean and organized dining environment.
• Be adaptable to changing priorities and be willing to assist in various tasks within the restaurant.
• Collaborate with other team members to create a positive and efficient work environment.

   QUALIFICATIONS:

• Clear empty dishes and utensils from tables promptly to ensure a clean and organized dining environment.
• Previous experience in a similar role or a basic understanding of restaurant operations is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and high-pressure environment.
• Strong attention to detail and organizational skills.
• Physical stamina to stand and walk for extended periods.
• Ability to carry trays of food and beverages, stand or walk for long periods, and lift up to 25 pounds.
• Customer-focused attitude with a commitment to providing exceptional service.
• Knowledge of basic food handling and safety practices.

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

Wash and clean tableware, pots, pans, and cooking equipment. Keep the dish area and equipment clean and organized.

·        Load, run and unload dish machine.

·        Keep the dish machine clean and report any functional or mechanical problems immediately.

·        Monitor dish machine water temperature to ensure sanitary wash cycle.

·        Wash and store all tableware and kitchenware.

·        Keep dish room clean and organized.

·        Maintain adequate levels of clean tableware for dining room and kitchen.

·        Bag and haul dish room trash to dumpster at designed times.

·        Handle tableware carefully to prevent breakage and loss.

·        Maintain adequate levels of dish detergents and cleaning supplies.

·        Clean food preparation and production areas as required.

·        Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

·        No previous restaurant experience required.

·        Be able to work in a hot, wet, humid and loud environment for long periods of time.

·        Be physically able to lift, reach, bend and stoop.

·        Work in a standing position for long periods of time (up to 5 hours).

·        Safely lift bags, cases and stacks weighing up to 60 pounds up to 30 times per shift.

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We believe in treating our team members and guests like family and know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

Our Restaurant Service Manager takes direction from the General Manager in overseeing the daily operations of the restaurant, assuring that all performance goals are reached, including facility profitability through revenue generation, cost control, guest satisfaction, and development of team members. Performance includes but is not limited to guest satisfaction, maintaining and improving our standards, achieving financial objectives, and maintaining a positive work environment. This leader is responsible for ensuring that guests receive the highest level of food quality, bar drink quality, and superior service in a clean, comfortable environment with an energetic ambiance while maximizing profit from meeting an annual budget by controlling labor costs, costs of goods sold, and operating expenses.

·        Implementation of all policies, procedures, standards, specifications, guidelines, and training programs.

·        Provide guests with consistent responsive, friendly, and courteous service.

·        Monitor food and products to ensure consistent preparation and served according to the restaurant’s recipes, portioning, cooking, and serving standards.

·        Achieve company objectives in sales, service, quality, appearance, sanitation, and cleanliness of facility through the training of employees and by creating a positive, productive working environment.

·        Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policies and procedures.

·        Make employment and termination recommendations to the General Manager with the company’s best interests in mind.

·        Fill in where needed to ensure guest service standards and efficient operations.

·        Continually strive to develop team members in all areas of professional development.

·        Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.

·        Deliver completed paperwork to the corporate office on time.

·        Keep all equipment clean and in excellent working condition through personal inspection and by following standard preventative maintenance programs.

·        Receive and inventory all products in correct unit count and condition and ensure deliveries are performed in accordance with Kennedy Concepts receiving policies and procedures.

·        Complete and provide employee performance appraisals on a timely basis.

·        Schedule labor for various departments based on anticipated business activity while ensuring all positions are staffed appropriately while meeting labor cost objectives.

·        Run shifts and support all areas of the restaurant during assigned shifts.

·        Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies and procedures.

·        Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.

·        Meet and seek to improve upon all budgeted costs and expenses.

·        Additional duties as determined and assigned by your manager

·        Oversee all FOH daily duties and ensure Kennedy Concepts standards, policies, and procedures are met

·        Verify daily checklists and side work sheets are consistently completed.

·        Display strong leadership skills through hard work, loyalty, dedication, motivation, and honesty to all team members and Kennedy Concepts

·        Ability to provide progressive discipline documentation and perform conversations pertaining to performance improvement with front of the house team members.

·        Work with the General Manager and Human Resources (if necessary) on making determinations regarding appropriate disciplinary action and/or termination of team members.

·        Conduct interviews and participate in the hiring process of front of the house team members as needed.

·        Participate in monthly FOH and BOH team meetings.

·        Strive to meet budgeted costs of Costs of Goods Sold (COGS)

·        Meet all FOH budgeted labor costs.

·        Manage all budgeted food, paper, and chemical costs.

·        Ensure all budgeted fixed and variable Operating Expenses are met.

·        Create and execute ideas & procedures to help the Company reduce costs while increasing quality.

·        Complete a weekly inventory and generate the cost of goods sold.

·        Generate monthly inventory that includes an on hand raw cost.

·        Verify that each responsible department executes recipes and pour size specifications.

·        Enforce cost control measures throughout the department through various methods.

·        Train FOH team members using the proper Kennedy Concepts training materials.

·        Follow and maintain all training material standards and ensure FOH team members are held to those same standards.

·        Assist with the maintenance and updating of all Kennedy Concepts training materials.

·        Maintain the interior, exterior, and equipment for all Kennedy Concepts locations regardless of assignment.

·        Provide the highest standard of operation and cleanliness for every location and piece of equipment.

·        Follow monthly maintenance schedules for all equipment.

·        Report maintenance or repairs needed immediately to General Manager for timely repair completion.

·        Responsible for the cleanliness and organization of the entire store

·        Oversee the cleanliness and sanitization of the BOH and ensure consistent and proper food handling procedures.

·        Always ensure the FOH and patio(s) is kept extremely clean and sanitized.

·        All Health Department rules and codes should be followed 100%

·        Health Inspection scores should always be greater than a 93.

·        Keep restrooms extremely clean, sanitized and have all equipment working properly.

·        Resolve all pest control issues immediately and contact pest control services if issues are discovered.

·        Assist in working and negotiating with suppliers and vendors.

·        Hold Vendors accountable and give them notice of improper pricing.

·        Ensure and oversee that all products are checked in as they enter the building.

·        Accurately record comps, voids and promos across the department

·        Maintain safe balances are maintained and at their correct levels while ensuring NO paid outs are made from the safe

·        Properly use, account for and balance petty cash

·        Follow all cash handling and tip pooling procedures.

·        Limit theft opportunities

·        Reconciliation of all cash drawers is consistent and accurate.

·        Manage and limit over pours on liquor or wine.

·        Reenforce and confirm with the team that the liquor, beer, or wine that is on the ticket is the liquor, beer or wine that is poured

·        Ensure NOTHING is given away for free.

·        Inventory every product that goes across the bar and verify that every product is on a ticket or on the waste/spill sheet.

·        Limit complimentary bar drinks or beer to well deserving/good guests (boyfriends and girlfriends are not included)

·        Verify that local discounts are only given to our local guests.

·        Maintain the highest standard in food quality so that it meets Kennedy Concepts highest standards.

·        Keep Kennedy Concepts food recipes, ingredients, and plate presentations meet Kennedy Concepts highest standards.

·        Ensure all bar drinks, alcoholic and non- alcoholic drinks and mixers are prepared with the highest standards.

·        Guarantee all bar drinks are garnished correctly and to our highest standards.

·        Hold Kitchen Manager accountable for creating high quality weekly/monthly food specials.

·        Partner with the Bar Manager to promote our high-quality weekly/monthly cocktail and beer specials.

·        Consistently work to exceed guest’s expectations for customer service.

·        Support the development of a “Guest Service” culture.

·        Develop, train, and consistently observe Servers, Bartenders, and Hosts verifying the highest standards in Guest Service are provided.

·        Ensure all FOH staff follow the “Steps to Successful Service.”

·        Observe the adherence of policies, procedures, and training from all FOH staff.

·        Implement any promos and events driven by the GM & Marketing Director

·        Support inside and outside marketing promotional ideas that drive sales.

·        Participate in all marketing promotions.

·        Execute all private parties and group sales with the goal of exceeding our guests’ expectations.

• Ensure proper daily, weekly and monthly documents and reports are delivered to the Corporate office on time.
• Review store’s profit and loss statement with the Owner or Director of Operations as requested.

·        Create and post weekly schedules with GM/AGM approval.

·        Maintain staffing levels for all positions.

·        Partner with the GM to proactively hire and manage staffing levels when necessary (build up/trim down).

·        Post accurate schedules that ensure the proper staffing levels according to business demands.

·        Manage overtime responsibly and make the appropriate cuts to limit overtime needs.

·        Hold supervisors and employees accountable and ensure everyone follows Kennedy Concepts policies and procedures.

·        Properly document all progressive discipline actions consistently

·        Work shifts when necessary to cover vacation time off, PTO time off, staff shortages etc.

·        Ability to comprehend profit and loss reports.

·        Proven experience with food purchasing, storing, sanitation, and inventory practices and procedures.

·        Understanding of LBW purchasing, storing, sanitation, and inventory practices and procedures

·        Experience with developing and implementing successful training documentation and modules.

·        Knowledge of restaurant safety and sanitation

·        Possess a SERV Safe certification.

·        Confidence using labor cost control and labor scheduling.

·        Familiarity with inventory control procedures

·        Basic knowledge of labor laws and human resources best practices

·        Proficient math skills

·        Skilled strength in leadership, interpersonal communication, and staff development

·        Proven track record in managing a budget and cost controls to optimize profits and ensure success.

·        Must be able to read, analyze, and interpret business records and statistical reports.

·        Excellent communication skills both written and verbal.

·        Exceptional organizational skills to manage an operation with many moving parts.

·        Proficiency with Microsoft 360 platform

·        Varied POS system experience

·        Moves with a sense of urgency and thrives in a fast-paced environment that includes a guest focus mentality.

·        Be able to work in a standing position for long periods of time (up to 5 hours)

·        Can reach, bend, stoop and frequently lift up to 50 pounds.

·        Must possess an ABC card.

·        Accept a 45 to 50 hours per week work schedule.

·        Ability to drive sales and guest service initiatives by motivating team members.

·        Strong track record of training and developing team members.

·        Possess Front of House operations experience while promoting superior service and guest hospitality

·        Experience in personnel management including hiring, supervision, evaluation, succession planning, and terminations.

·        Highly motivated, self-directed, and results-oriented, with the proven ability to solve complex problems.

·        Able to identify opportunity areas and create plans for action.

·        Ability to work calmly and effectively under pressure.

·        Display self-motivation, organization, and an ability to problem solve in many situations.

·        3 years or more of restaurant experience OR 1 year or more of restaurant experience with a Bachelor’s in Business, Hospitality, or Restaurant Management.

·        Minimum of 1-year successful results as a Restaurant Manager of a high-volume restaurant