Open Job Postings - Ephant & Kennedy 430 Gay Street LLC

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and we know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

SUMMARY OF POSITION

As a Server, you will be the face of the restaurant, providing legendary service by greeting guests, taking orders, serving food and beverages, and ensuring an overall positive dining experience. You will work closely with the kitchen and bar teams to deliver orders promptly and accurately. A friendly and attentive attitude is essential to create a welcoming atmosphere for guests. An individual in this role must be approachable, socially engaging, and attentive. 

DUTIES & RESPONSIBILITIES

• Greet and seat guests in a friendly and efficient manner.
• Present menus and provide detailed information about food and beverage options.
• Ensure food and beverages are delivered accurately and on time.
• Demonstrate suggestive selling techniques based on knowledge and experience of menu selections.
• Utilize POS system to communicate guests orders accurately to the kitchen.
• Serve food and drinks in a timely manner, ensuring presentation and quality.
• Monitor guest needs continuously and respond promptly to requests for assistance.
• Prepare and present final check to guests.
• Handle cash and process payments accurately using the POS system.
• Collaborate with kitchen leadership to ensure timely food preparation and delivery.
• Adhere to all health and safety regulations, including food handling and sanitation protocols.
• Willing to gain a deep knowledge of food, beverage, merchandise and other restaurant functions and services.
• Maintain cleanliness and organization of the dining area and service stations.
• Perform side work throughout each shift as required by service station assignment.
• Provide responsible service of alcoholic beverages which includes limiting alcoholic beverages distribution to guests 21 years of age and older, and demonstrating responsible serving standards

QUALIFICATIONS

• Previous experience in a customer service or restaurant environment is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Possess a loyal teamwork mentality
• Positive attitude with a focus on delivering exceptional customer service.
• Basic math skills for handling transactions.
• Ability to stand and walk for extended periods of time.
• Can work in an environment where walking and standing occurs for long periods of time (up to 5 hours).
• Can safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
• Ability to work flexible hours, including evenings and weekends.
• Must hold a valid TABC certification.
• Must be able to perform your job requirements and duties with minimal supervision.
•  Additional duties & responsibilities may be assigned when necessary.

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

Summary of Position:
As the first point of contact for guests, the first responsibility is to ensure they feel welcomed and valued as soon as they enter the restaurant. Hosts will manage the flow of guests, coordinate reservations, and maintain an organized front-of-house environment. This role is crucial in creating a positive first impression and setting the tone for a great dining experience. Strong communication skills, attention to detail, and a friendly, professional demeanor are key to success in this position.

Duties & Responsibilities:

• Greet guests warmly as they arrive, offering a friendly and professional introduction to the restaurant.
• When possible, open the front door for guests entering or leaving the restaurant.
• Manage reservations and efficiently assign tables based on guest preferences and availability.
• Answer phone calls and assist with inquiries about the menu, wait times, and reservations.
• Assist with managing guest flow during busy periods, ensuring an efficient seating arrangement.
• Maintain an organized waiting area, ensuring guests are comfortable & understand wait times.
• Accommodate special seating requests for guests whenever possible.
• Escort guests to their tables and provide menus, ensuring a smooth transition to the dining area.
• Monitor the dining area & coordinate with servers so that guests are attended to promptly.
• Handle customer concerns or complaints professionally. Resolve issues quickly & effectively.
• Maintain cleanliness and organization of the host stand, lobby, entry area and menus.
• Monitor restrooms for cleanliness and proper stock of toiletries.
• Assist with other front-of-house tasks, including greeting take-out orders and assisting guests.
• Support the restaurant team in ensuring a positive guest experience from start to finish.
• Assist in rolling silverware consistently through the shift.
• Thank guests as they leave and invite them to return.

Required Skills:

• Outgoing personality
• Ability to engage guests and put a smile on their face
• Strong communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner.
• Possess good problem-solving skills
• Impeccable customer service standards
• Ability to remain calm and composed during peak hours or high-pressure situations.
• Team-oriented, with an emphasis on creating an enjoyable environment for guests and staff alike.

Qualifications:

• No previous restaurant experience required.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Requires flexibility in hours, including evenings, weekends, and holidays.
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Enjoys a fast-paced, high-energy atmosphere.