Open Job Postings - LYP Contact Center LLC

Grow your career with us!

§  Do you enjoy connecting with people in a compassionate manner?

§  Are you a strong communicator who thrives when helping others?

§  Do you want to work for a company that values its employees and its culture?

This could be a good fit for you - and for us!

LYP Health Management (Love Your Patient) frees up physicians to focus on patient care. We put our best effort forth every day because we believe in better. We believe in creating a better patient healthcare experience. We believe in helping our clients run a better, more efficient practice. We believe in helping employees create a better future for themselves and their families.

As a Patient Care Associate at LYP you will be helping to improve the healthcare journey for patients. Our associates schedule patient appointments, prepare for upcoming visits and connect them with their doctors.

We are the first point of contact a patient has with their provider. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity. We want to ensure that all patients we speak with receive excellent service. We use a guided computer-based workflow that directs associates through the collection of information necessary for better patient care.

Important Attributes for a Patient Care Associate:

§  Positive, empathetic attitude, a true customer service mindset, and a desire to help people

§  Excellent written and verbal communication with team members and patients

§  A willingness and commitment to learn new things and grow new skill sets

§  The ability to work with multiple monitors and navigate the software

And of course, your skills & proficiencies! This should include:

§  High School Diploma/GED

§  Minimum 1-year experience of customer service experience

§  Strong knowledge of Microsoft Office 365

§  Strong knowledge of working with remote platforms (EMR systems, PatientSync, Phone Systems, Microsoft Teams)

Passionate about helping others and supporting mental health? LYP is hiring Patient Care Associate to join our Behavioral Health call center team. Our Care Coordinators assist patients in finding their path to better health, connecting them with crucial services, and achieving their health goals. We empower individuals to access care in their community, making a tangible difference in their lives. Apply today and join our mission!

The LYP Patient Care Associate - Behavioral Health plays a pivotal role in delivering exceptional patient experiences.  As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient clinic experience.  Your dedication will help set our patients on the path to a successful visit.  If you are passionate about making a difference in the lives of individuals, we invite you to join us in our mission.

Responsibilities:

• Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
• Schedule and confirm appointments.
• Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
• Excellent verbal and written communication skills.
• Strong customer service-centric approach to work, take initiatives to offer solutions to patient inquiries.
• Highly empathetic and compassionate.
• Natural problem solver looks for solutions to best meet patient needs with a sense of urgency.
• Operates with a high degree of integrity and compliance to work standards and regulatory requirements.
• Timely and comprehensively document all necessary data into the electronic patient health record. (EHR.)
• Competent at working with a diverse population of patients.
• Adaptable and agile within a dynamic work environment.
• Ability to meet operational metrics of the role.

Technical Proficiencies:

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook 365)
• Microsoft Teams/Zoom

Education:

• High School Diploma/GED

Experience:

• Prefer 2  years' experience in a patient access role; providing services to patients.

Benefits of working at Love Your Patient:

• Work from home/remote work (Local applicants encouraged to join team onsite)
• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision, and dental insurance
• Life insurance and disability insurance
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the LYP Family:

• Entrepreneurial Culture
• Fast-paced Flow, with a Variety of Projects
• Collaborative Work Environment
• Training & Certifications
• Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be the best version of themselves. Interested applicants should click to submit their resume and application above.

Are you looking to lead a team in a fun work from home environment? Do you have at least 3 years of customer service experience and love helping others? Join LYP Health Management’s Supervisory Team today!

Under the direction of the Operations Manager, the LYP Supervisor organizes and directs the day-to-day activities related to LYP Health Management. Responsible for managing, training and guiding Patient Care Associates in performing their duties. Provides support, reports & resolves problems, and complaints. Monitors Patient Care Associates and their performance, both in person and virtually.

Responsibilities:
• Evaluate and manage workflow activities, productivity for continued operational improvement
• Conduct regularly scheduled staff team meetings to communicate issues or changes in policy/procedure
• Conducts a minimum of one check-in per associate, per month
• Maintains accessibility for one-on-one communication
• Communicates performance standards to staff, and performs evaluations in a fair and timely manner
• Supervises, plans and manages functions related to LYP Contact Center
• Carries out supervision, coaching, call monitoring, training, reviewing, and disciplining of all Patient Care Associates
• Reviews and approve Patient Care Associates' time cards daily; ensures accuracy during review and investigation into missed punch requests, IT downtime, power/internet reports for accuracy with payroll
• Reviews real time metrics throughout the day; coach Associates in real-time for errors and schedule adherence
• Reviews attendance emails multiple times daily; monitor staffing levels throughout the day
• Manages the LYP Contact Center in compliance with all LYP policies and procedures; issue Performance Improvement Plans and/or disciplinary action in accordance with LYP policies
• Works collaboratively with internal departments as necessary
• Discernment and escalation of high-risk issues, including FMLA, personnel and culture, as well as client quality concerns/reported errors

Accountability:
• Team Scorecard: Quality
• Team Scorecard: Average Handle Time
• HRIS: Turnover/Attrition
• Team Scorecard: Attendance

Technical Proficiencies:
• Crexendo
• SharePoint
• Patient Sync

Required Education:
• High School Diploma or GED

Required Experience:
• 3-4 years of customer service experience
• 2 years in a supervisory role leading a team preferred

Benefits of working at Love Your Patient:

• Work from home/remote work (Local applicants encouraged to join team onsite)
• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision, and dental insurance
• Life insurance and disability insurance
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the LYP Family:

• Entrepreneurial Culture
• Fast-paced Flow, with a Variety of Projects
• Collaborative Work Environment
• Training & Certifications
• Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be the best version of themselves. Interested applicants should click to submit their resume and application above.

Grow your career with us!

• Do you enjoy talking to people and sharing your experiences?
• Are you a strong communicator who thrives when helping others?
• Do you want to work for a company that values its employees and its culture?

This could be a good fit for you - and for us!

Love Your Patient frees up physicians to focus on patient care. True healthcare IT specialists, our patient contact center, cyber security, IT services, and clinical application support teams help providers improve patient care and grow their practices. We put our best effort forth every day because we believe in better. We believe in creating a better patient healthcare experience. We believe in helping our clients run a better, more efficient practice. We believe in helping employees create a better future for themselves and their families.

As a Patient Care Associate Bilingual at Love Your Patient, you will be helping improve the healthcare journey for some special patients. Our representatives answer patient phone calls and help them connect with their doctors, aiding by, scheduling appointments, preparing patients for upcoming doctor visits, and registration process for new patients.

We are the first point of contact a patient has with their doctor’s office. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity. We want to ensure that all patients we speak with receive excellent service. We don’t memorize any phone scripts; we use a guided computer-based process that helps representatives collect the information the doctor needs while talking with patients as people.

Important Attributes for a Patient Care Associate Bilingual:

• Positive attitude, a true customer service mindset, and a desire to help people
• Excellent written and verbal communication with team members and candidates
• A willingness and commitment to learn new things and grow new skill sets
• The ability to work with multiple monitors and navigate the software

And of course, your skills & proficiencies! This should include:

• High School Diploma/GED
• Minimum 1-year experience of customer service experience
• Bilingual Required
• Strong knowledge of Microsoft Office 365
• Strong knowledge of working with remote platforms (EMR systems, Patient Sync, Phone Systems, Microsoft Teams)  

As a Patient Care Associate Bilingual, we’re counting on you to:

• Use the Workflow intended to combat preventable errors related to patient name, provider name, locations, date, and time
• Be aware of your handle time goals
•  Ensuring awareness of the company and client communication
• Scheduling, rescheduling, and canceling appointments
• Connecting patients with care team members
• Interacting in a professional and compassionate manner with a senior population of patients as well as their caregivers and family members
• Empathy and highly developed active listening skills to discern concerns not directly stated by the patient/family member

Why would You want to work with Us?

Being part of the Love Your Patient team means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the LYP family provides the best of both worlds – the small team feel and client interactions with our various healthcare providers.

Benefits of working at Love Your Patient:

• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision, and dental insurance
• Life insurance and disability insurance
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the LYP Family:

1. Entrepreneurial Culture
2. Fast-paced Flow, with a Variety of Projects
3. Collaborative Work Environment
4. Training & Certifications
5. Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be the best version of themselves. Interested applicants should click to submit their resume and application above.