Open Job Postings - LYP Contact Center LLC

A Day in the Life

Grow your career with us!

§  Do you enjoy connecting with people in a compassionate manner?

§  Are you a strong communicator who thrives when helping others?

§  Do you want to work for a company that values its employees and its culture?

This could be a good fit for you - and for us!

LYP Health Management (Love Your Patient) frees up physicians to focus on patient care. We put our best effort forth every day because we believe in better. We believe in creating a better patient healthcare experience. We believe in helping our clients run a better, more efficient practice. We believe in helping employees create a better future for themselves and their families.

As a Patient Care Associate at LYP you will be helping to improve the healthcare journey for patients. Our associates schedule patient appointments, prepare for upcoming visits and connect them with their doctors.

We are the first point of contact a patient has with their provider. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity. We want to ensure that all patients we speak with receive excellent service. We use a guided computer-based workflow that directs associates through the collection of information necessary for better patient care.

Important Attributes for a Patient Care Associate:

§  Positive, empathetic attitude, a true customer service mindset, and a desire to help people

§  Excellent written and verbal communication with team members and patients

§  A willingness and commitment to learn new things and grow new skill sets

§  The ability to work with multiple monitors and navigate the software

And of course, your skills & proficiencies! This should include:

§  High School Diploma/GED

§  Minimum 1-year experience of customer service experience

§  Strong knowledge of Microsoft Office 365

§  Strong knowledge of working with remote platforms (EMR systems, PatientSync, Phone Systems, Microsoft Teams)

Grow your career with us!

§  Do you enjoy connecting with people in a compassionate manner?

§  Are you a strong communicator who thrives when helping others?

§  Do you want to work for a company that values its employees and its culture?

This could be a good fit for you - and for us!

LYP Health Management (Love Your Patient) frees up physicians to focus on patient care. We put our best effort forth every day because we believe in better. We believe in creating a better patient healthcare experience. We believe in helping our clients run a better, more efficient practice. We believe in helping employees create a better future for themselves and their families.

As a Patient Care Associate at LYP you will be helping to improve the healthcare journey for patients. Our associates schedule patient appointments, prepare for upcoming visits and connect them with their doctors.

We are the first point of contact a patient has with their provider. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity. We want to ensure that all patients we speak with receive excellent service. We use a guided computer-based workflow that directs associates through the collection of information necessary for better patient care.

Schedule:  Friday - Sunday 7:30am - 4:00pm, Monday - Tuesday 9:00am-5:30pm, Wednesday and Thursday off. 

Important Attributes for a Patient Care Associate:

§  Positive, empathetic attitude, a true customer service mindset, and a desire to help people

§  Excellent written and verbal communication with team members and patients

§  A willingness and commitment to learn new things and grow new skill sets

§  The ability to work with multiple monitors and navigate the software

And of course, your skills & proficiencies! This should include:

§  High School Diploma/GED

§  Minimum 1-year experience of customer service experience

§  Strong knowledge of Microsoft Office 365

§  Strong knowledge of working with remote platforms (EMR systems, PatientSync, Phone Systems, Microsoft Teams)

Are you looking to lead a team in a fun work from home environment? Do you have at least 3 years of customer service experience and love helping others? Join LYP Health Management’s Supervisory Team today!

Under the direction of the Operations Manager, the LYP Supervisor organizes and directs the day-to-day activities related to LYP Health Management. Responsible for managing, training and guiding Patient Care Associates in performing their duties. Provides support, reports & resolves problems, and complaints. Monitors Patient Care Associates and their performance, both in person and virtually.

Responsibilities:
• Evaluate and manage workflow activities, productivity for continued operational improvement
• Conduct regularly scheduled staff team meetings to communicate issues or changes in policy/procedure
• Conducts a minimum of one check-in per associate, per month
• Maintains accessibility for one-on-one communication
• Communicates performance standards to staff, and performs evaluations in a fair and timely manner
• Supervises, plans and manages functions related to LYP Contact Center
• Carries out supervision, coaching, call monitoring, training, reviewing, and disciplining of all Patient Care Associates
• Reviews and approve Patient Care Associates' time cards daily; ensures accuracy during review and investigation into missed punch requests, IT downtime, power/internet reports for accuracy with payroll
• Reviews real time metrics throughout the day; coach Associates in real-time for errors and schedule adherence
• Reviews attendance emails multiple times daily; monitor staffing levels throughout the day
• Manages the LYP Contact Center in compliance with all LYP policies and procedures; issue Performance Improvement Plans and/or disciplinary action in accordance with LYP policies
• Works collaboratively with internal departments as necessary
• Discernment and escalation of high-risk issues, including FMLA, personnel and culture, as well as client quality concerns/reported errors

Accountability:
• Team Scorecard: Quality
• Team Scorecard: Average Handle Time
• HRIS: Turnover/Attrition
• Team Scorecard: Attendance

Technical Proficiencies:
• Crexendo
• SharePoint
• Patient Sync

Required Education:
• High School Diploma or GED

Required Experience:
• 3-4 years of customer service experience
• 2 years in a supervisory role leading a team preferred

Benefits of working at Love Your Patient:

• Work from home/remote work (Local applicants encouraged to join team onsite)
• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision, and dental insurance
• Life insurance and disability insurance
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the LYP Family:

• Entrepreneurial Culture
• Fast-paced Flow, with a Variety of Projects
• Collaborative Work Environment
• Training & Certifications
• Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be the best version of themselves. Interested applicants should click to submit their resume and application above.

We are proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy or any other characteristic protected under applicable law.