Open Job Postings - LYP Contact Center LLC

Passionate about helping others and supporting mental health? LYP is hiring Patient Care Associate to join our Behavioral Health call center team. Our Care Coordinators assist patients in finding their path to better health, connecting them with crucial services, and achieving their health goals. We empower individuals to access care in their community, making a tangible difference in their lives. Apply today and join our mission!

The LYP Patient Care Associate - Behavioral Health plays a pivotal role in delivering exceptional patient experiences.  As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient clinic experience.  Your dedication will help set our patients on the path to a successful visit.  If you are passionate about making a difference in the lives of individuals, we invite you to join us in our mission.

Responsibilities:

• Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
• Schedule and confirm appointments.
• Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
• Excellent verbal and written communication skills.
• Strong customer service-centric approach to work, take initiatives to offer solutions to patient inquiries.
• Highly empathetic and compassionate.
• Natural problem solver looks for solutions to best meet patient needs with a sense of urgency.
• Operates with a high degree of integrity and compliance to work standards and regulatory requirements.
• Timely and comprehensively document all necessary data into the electronic patient health record. (EHR.)
• Competent at working with a diverse population of patients.
• Adaptable and agile within a dynamic work environment.
• Ability to meet operational metrics of the role.

Technical Proficiencies:

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook 365)
• Microsoft Teams/Zoom

Education:

• High School Diploma/GED

Experience:

• Prefer 2  years' experience in a patient access role; providing services to patients.

Benefits of working at Love Your Patient:

• Work from home/remote work (Local applicants encouraged to join team onsite)
• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision, and dental insurance
• Life insurance and disability insurance
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the LYP Family:

• Entrepreneurial Culture
• Fast-paced Flow, with a Variety of Projects
• Collaborative Work Environment
• Training & Certifications
• Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be the best version of themselves. Interested applicants should click to submit their resume and application above.

A Day in the Life

Grow your career with us!

§  Do you enjoy connecting with people in a compassionate manner?

§  Are you a strong communicator who thrives when helping others?

§  Do you want to work for a company that values its employees and its culture?

This could be a good fit for you - and for us!

LYP Health Management (Love Your Patient) frees up physicians to focus on patient care. We put our best effort forth every day because we believe in better. We believe in creating a better patient healthcare experience. We believe in helping our clients run a better, more efficient practice. We believe in helping employees create a better future for themselves and their families.

As a Patient Care Associate at LYP you will be helping to improve the healthcare journey for patients. Our associates schedule patient appointments, prepare for upcoming visits and connect them with their doctors.

We are the first point of contact a patient has with their provider. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity. We want to ensure that all patients we speak with receive excellent service. We use a guided computer-based workflow that directs associates through the collection of information necessary for better patient care.

Important Attributes for a Patient Care Associate:

§  Positive, empathetic attitude, a true customer service mindset, and a desire to help people

§  Excellent written and verbal communication with team members and patients

§  A willingness and commitment to learn new things and grow new skill sets

§  The ability to work with multiple monitors and navigate the software

And of course, your skills & proficiencies! This should include:

§  High School Diploma/GED

§  Minimum 1-year experience of customer service experience

§  Strong knowledge of Microsoft Office 365

§  Strong knowledge of working with remote platforms (EMR systems, PatientSync, Phone Systems, Microsoft Teams)

Grow your career with us!

§  Do you enjoy connecting with people in a compassionate manner?

§  Are you a strong communicator who thrives when helping others?

§  Do you want to work for a company that values its employees and its culture?

This could be a good fit for you - and for us!

LYP Health Management (Love Your Patient) frees up physicians to focus on patient care. We put our best effort forth every day because we believe in better. We believe in creating a better patient healthcare experience. We believe in helping our clients run a better, more efficient practice. We believe in helping employees create a better future for themselves and their families.

As a Patient Care Associate at LYP you will be helping to improve the healthcare journey for patients. Our associates schedule patient appointments, prepare for upcoming visits and connect them with their doctors.

We are the first point of contact a patient has with their provider. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity. We want to ensure that all patients we speak with receive excellent service. We use a guided computer-based workflow that directs associates through the collection of information necessary for better patient care.

Schedule:  4:30 pm - 1:00 am EST Thursday - Monday

Important Attributes for a Patient Care Associate:

§  Positive, empathetic attitude, a true customer service mindset, and a desire to help people

§  Excellent written and verbal communication with team members and patients

§  A willingness and commitment to learn new things and grow new skill sets

§  The ability to work with multiple monitors and navigate the software

And of course, your skills & proficiencies! This should include:

§  High School Diploma/GED

§  Minimum 1-year experience of customer service experience

§  Strong knowledge of Microsoft Office 365

§  Strong knowledge of working with remote platforms (EMR systems, PatientSync, Phone Systems, Microsoft Teams)