Open Job Postings - Puckers

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and we know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

SUMMARY OF POSITION

As a Server, you will be the face of the restaurant, providing legendary service by greeting guests, taking orders, serving food and beverages, and ensuring an overall positive dining experience. You will work closely with the kitchen and bar teams to deliver orders promptly and accurately. A friendly and attentive attitude is essential to create a welcoming atmosphere for guests. An individual in this role must be approachable, socially engaging, and attentive. 

DUTIES & RESPONSIBILITIES

• Greet and seat guests in a friendly and efficient manner.
• Present menus and provide detailed information about food and beverage options.
• Ensure food and beverages are delivered accurately and on time.
• Demonstrate suggestive selling techniques based on knowledge and experience of menu selections.
• Utilize POS system to communicate guests orders accurately to the kitchen.
• Serve food and drinks in a timely manner, ensuring presentation and quality.
• Monitor guest needs continuously and respond promptly to requests for assistance.
• Prepare and present final check to guests.
• Handle cash and process payments accurately using the POS system.
• Collaborate with kitchen leadership to ensure timely food preparation and delivery.
• Adhere to all health and safety regulations, including food handling and sanitation protocols.
• Willing to gain a deep knowledge of food, beverage, merchandise and other restaurant functions and services.
• Maintain cleanliness and organization of the dining area and service stations.
• Perform side work throughout each shift as required by service station assignment.
• Provide responsible service of alcoholic beverages which includes limiting alcoholic beverages distribution to guests 21 years of age and older, and demonstrating responsible serving standards

QUALIFICATIONS

• Previous experience in a customer service or restaurant environment is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Possess a loyal teamwork mentality
• Positive attitude with a focus on delivering exceptional customer service.
• Basic math skills for handling transactions.
• Ability to stand and walk for extended periods of time.
• Can work in an environment where walking and standing occurs for long periods of time (up to 5 hours).
• Can safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
• Ability to work flexible hours, including evenings and weekends.
• Must hold a valid TABC certification.
• Must be able to perform your job requirements and duties with minimal supervision.
•  Additional duties & responsibilities may be assigned when necessary.

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

Summary of Position:
As the first point of contact for guests, the first responsibility is to ensure they feel welcomed and valued as soon as they enter the restaurant. Hosts will manage the flow of guests, coordinate reservations, and maintain an organized front-of-house environment. This role is crucial in creating a positive first impression and setting the tone for a great dining experience. Strong communication skills, attention to detail, and a friendly, professional demeanor are key to success in this position.

Duties & Responsibilities:

• Greet guests warmly as they arrive, offering a friendly and professional introduction to the restaurant.
• When possible, open the front door for guests entering or leaving the restaurant.
• Manage reservations and efficiently assign tables based on guest preferences and availability.
• Answer phone calls and assist with inquiries about the menu, wait times, and reservations.
• Assist with managing guest flow during busy periods, ensuring an efficient seating arrangement.
• Maintain an organized waiting area, ensuring guests are comfortable & understand wait times.
• Accommodate special seating requests for guests whenever possible.
• Escort guests to their tables and provide menus, ensuring a smooth transition to the dining area.
• Monitor the dining area & coordinate with servers so that guests are attended to promptly.
• Handle customer concerns or complaints professionally. Resolve issues quickly & effectively.
• Maintain cleanliness and organization of the host stand, lobby, entry area and menus.
• Monitor restrooms for cleanliness and proper stock of toiletries.
• Assist with other front-of-house tasks, including greeting take-out orders and assisting guests.
• Support the restaurant team in ensuring a positive guest experience from start to finish.
• Assist in rolling silverware consistently through the shift.
• Thank guests as they leave and invite them to return.

Required Skills:

• Outgoing personality
• Ability to engage guests and put a smile on their face
• Strong communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner.
• Possess good problem-solving skills
• Impeccable customer service standards
• Ability to remain calm and composed during peak hours or high-pressure situations.
• Team-oriented, with an emphasis on creating an enjoyable environment for guests and staff alike.

Qualifications:

• No previous restaurant experience required.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Requires flexibility in hours, including evenings, weekends, and holidays.
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Enjoys a fast-paced, high-energy atmosphere.

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

A Busser plays a vital role in supporting the dining room and ensuring a clean, organized, and welcoming environment for guests. The primary responsibilities include clearing and resetting tables, assisting servers, and maintaining cleanliness throughout the restaurant. A strong work ethic, attention to detail, and the ability to work quickly in a fast-paced environment are key to success in this role.

Duties & Responsibilities:

• Greet guests warmly as they arrive, offering a friendly and professional introduction to the restaurant.
• Clear tables of dishes, glasses, and silverware after guests have finished their meals.
• Reset tables promptly with clean linens, silverware, and glassware in preparation for new guests.
• Assist servers by delivering food, drinks, and condiments to tables as needed.
• Throughout your shift keep the server stations fully stocked.  Restock beverage glasses, chips, salsa, ice, napkins, napkins, to go cups, straws etc.
• Maintain cleanliness and organization in the dining room, including sweeping, mopping, and wiping down surfaces.
• Refill water glasses and assist guests with any additional needs during their dining experience.
• Restock clean dishes, silverware, and glasses from the dishwashing area to ensure availability for service.
• Once the guests leave their table, clear the table and clean it with a clean towel and the proper sanitizer in the appropriately labeled sanitizer container.
• The table should be cleaned and reset within 2 minutes of the guests leaving the table.
• Take soiled tableware to the dish room and unload, sort and stack silverware, dishes, and glassware in their designated areas
• Between seating guests promptly clean tabletops, chairs and booths. Clean the floor around and under the table. Reset and arrange tabletop.
• Inspect assigned restroom at least every 60 minutes and clean as needed. Fill out your restroom checklist and report and broken equipment to Management immediately. If needed refill your toilet paper and hand soap dispensers. Also, replace trash can liner if needed.
• Respond appropriately to guest requests. Communicate guest requests to their server or Manager as needed.
• Communicate with server and hostess to assure efficient seating, table utilization and customer service.
• Assist server as needed with food delivery, especially with large parties and during peak periods.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Notify your Manager on duty immediately of any guests' complaints.
• Empty trash bins and take out garbage as needed.
• Work with the front-of-house team to ensure a smooth and efficient dining experience for guests.

Qualifications

•  No previous restaurant experience required.
• Previous experience in a restaurant or customer service setting is a plus
• Be able to lift, reach, bend and move with urgency.
• Ability to work quickly and efficiently in a fast-paced environment.
• Strong teamwork and communication skills.
• Physical stamina to stand, walk, and lift for long periods of time.
• Attention to detail and commitment to maintaining cleanliness.
• Positive attitude and a willingness to assist guests and staff.
• Ability to take direction and work well under pressure.

Kennedy Concepts’ mission is to enrich the lives of our guests and our team members. We do this through serving the highest level of food quality, bar drink quality, and legendary guest service in a clean and comfortable environment with an energetic ambiance. We believe in treating our team members and guests like family and know that our success depends upon creating and retaining a team capable of delivering an exceptional dining experience to every guest, every time and creating memories our guests will never forget.

Line Cooks are responsible for preparing and cooking high-quality dishes according to Kennedy Concepts menu and specifications. Teamwork and communication with other kitchen team members is vital to ensure efficient food preparation and timely delivery of meals.  An individual in this role will need to have an amazing attention to detail, strong cooking skills, and the ability to work in a fast-paced kitchen environment are essential for success in this role. Accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking. Also perform other duties in the areas of food and final plate preparation including plating and garnishing of cooked items and preparing appropriate garnishes for all hot menu item plates.

·        Prepare a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment according to recipes and restaurant standards, ensuring consistency and quality in every dish.

·        Assumes 100% responsibility for the quality of products served.

·        Know and comply consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.

·        Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.

·        Portions food products prior to cooking according to standard portion sizes and recipe specifications.

·        Maintains a clean and sanitary workstation area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment.

·        Prepares item for broiling, grilling, frying, sautéing or other cooking methods by portioning, battering, breading, seasoning and/or marinating.

·        Cook food to the correct temperature and plate dishes in an aesthetically pleasing manner.

·        Work efficiently to manage multiple orders at once, ensuring that food is prepared and delivered promptly during peak hours.

·        Ensure food safety guidelines are followed, including proper storage and handling of food products. Adhere to all health and safety regulations.

·        Follows proper plate presentation and garnish set up for all dishes.

·        Handles, stores and rotates all products properly.

·        Assists in food prep assignments during off-peak periods as needed.

·        Assist with cleaning duties at the end of shifts, including washing dishes, cleaning kitchen equipment, and disposing of waste.

·        Close the kitchen properly and follow the closing checklist for kitchen stations. Assists others in closing the kitchen.

·        Attend all scheduled employee meetings and bring suggestions for improvement.

·        Communicate and work closely with other kitchen team members, including prep cooks, dishwashers, and servers, to ensure smooth and effective kitchen operation.

·        Performs other related duties as assigned by the Kitchen Manager or manager-on-duty.

·        A minimum of 2 years of experience in kitchen preparation and cooking.

·        At least 6 months’ experience in a similar capacity.

·        Strong knowledge of cooking techniques, kitchen equipment, and food preparation methods.

·        Communicate clearly with managers, kitchen and dining room personnel.

·        Ability to follow recipes precisely and ensure consistent food quality and presentation

·        Understanding of food safety and hygiene practices, including proper food storage and handling.

·        Knowledge of food safety regulations and cleanliness standards.

·        Be able to reach, bend, stoop and frequently lift items (up to 40 pounds).

·        Be able to work in a standing position for long periods of time (up to 9 hours).